Issues and Satisfaction with Trendyol, Hepsiburada, and More
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    • E-commerce Managers
    • Customer Service Representatives
    • Product Managers
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Issues and Satisfaction with Trendyol, Hepsiburada, and More

Insightful Customer Feedback Analysis on Popular E-commerce

Trendyol is facing issues with order placement, address changes, and payment methods. Premium members are frustrated with canceled orders and lack of refunds. The game 'Bul Kazan' is seen as a money trap. Despite these issues, some users find the app useful and reliable. The need for dark mode support is emphasized. Hepsiburada is criticized for forgetting passwords and losing premium status. The app is praised for easy and secure shopping. Some users are unable to access the app after updates. The return policy of a certain company is considered biased and unfair.

Source: Google Play Reviews of Hepsiburada: Online Alışveriş - Google

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Customer Feedback Analysis of Hepsiburada: Online Alışveriş - Google

Uncover insights from customer feedback on Hepsiburada & Trendyol. Identify key issues and satisfaction areas for strategic improvements.

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Custom Date - Dec 11, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Şu anda uygulamaya giriş yapamıyorum. Güncelleme yaptım. Sildim iki kere tekrar yükledim. Sorunun giderilmesini rica ediyorum.

    Sentiment
    • Negative
    Content
    • App Usability
    Oct 18, 2023

  • ilk sipariş bakalım neler olacak göreceğiz

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 18, 2023

  • Ürün güzel kaliteli paketleme harika resimdeki gibi aynı

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 18, 2023

  • Son zamanlarda uygulamayı kullanamaz hale geldi ne siparişlerimi görebiliyorum ne de favorilere eklediğim ürünlere bakabiliyorum ben sürekli burdan alışveriş yaparım ama bu gidişle uygulamayı silmek zorunda kalıcam

    Sentiment
    • Negative
    Content
    • App Usability
    Oct 18, 2023

  • hizli gonderim. kaliteli hizmet. premium uyelerine bedava kargo cok iyi bir uygulama.

    Sentiment
    • Positive
    Content
    • Premium Membership
    Oct 18, 2023

  • Bul kazan oyununda 5 TL bile çıkmıyor boşuna para tuzağı sırf bunun için uygulamayı kullanmayı bırakıyorum.

    Sentiment
    • Negative
    Content
    • Game Experience
    Oct 17, 2023
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hepsiburada: Online Alışveriş - Google Play'de Uygulamalar based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Customer Service Representatives, Product Managers, Marketing Analysts, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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