Mixed Reviews for Vetdepot: Delays, Expired Meds, and Communication Issues
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In-Depth Vetdepot Customer Feedback Analysis Report

Mixed Reviews for Vetdepot: Delays, Expired Meds, and Communication Issues

Vetdepot receives mixed reviews with complaints about delays, expired medication, rude customer service, and order inaccuracies. Customers express frustration over communication issues, lack of responsiveness, and slow shipping. Some praise the company for good prices, unique products, and efficient service. Concerns are raised about outdated items sold, bait-and-switch tactics, and difficulty reaching a live person for assistance. Overall, a notable divide exists between satisfied and dissatisfied customers regarding product quality, delivery times, and customer support.

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Custom Date - May 21, 2024
Featured Content
  • Great price on the medicine I purchased

    Great price on the medicine I purchasedand good customer service

    Sentiment
    • Positive
    Content
    • Price and Value
    Jan 20, 2018
  • You send a madication that is almost to …

    You send a madication that is almost to expire.I bougth 2 vias of Adequan canine to use o0.167 ml for a small dog and the medication expiring on 7/18. I received at the end of December.

    Sentiment
    • Negative
    Content
    • Medication Authenticity
    Jan 18, 2018
  • Vet Depot is the best and easiest way …

    Vet Depot is the best and easiest way to ensure I receive the heart guard product on time with no difficulties. I am very satisfied with the product as well as excellent customer service.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Jan 13, 2018
  • Quickest and least expensive option we …

    Quickest and least expensive option we found online. Very happy.

    Sentiment
    • Positive
    Content
    • Price and Value
    Jan 13, 2018
  • I ordered my cat's medicine and paid …

    I ordered my cat's medicine and paid $22 for overnight shipping. We postponed our entire Christmas vacation waiting for it to arrive. A week later they called and left me a message that they no longer carry this medicine. Just the most awful customer service I could imagine. I emailed them and told them how inconvenienced we were. They emailed me back saying I had just placed the order two days before! I had to write back and tell them they were wrong. Not even sorry! Awful company.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 13, 2018
  • I did not get the product I ordered!!!

    I did not get the product I ordered!!!! I was sent a Generic Replacement! Will Never order from them again

    Sentiment
    • Negative
    Content
    • Product Quality
    Jan 12, 2018
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Vetdepot  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Pet Supply Retail Managers, Pharmaceutical Product Managers, Customer Service Strategists, E-commerce Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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