Critical Feedback on Noom Subscription Service and Effectiveness
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In-Depth Noom Customer Feedback Analysis Report

Critical Feedback on Noom Subscription Service and Effectiveness

Noom faces significant criticism for its subscription cancellation process, high costs, lack of tailored content, and poor customer service. Users express frustration with unexpected charges, difficulty canceling subscriptions, and limited effectiveness of the program. Despite some positive feedback on weight loss results and helpful tips, the overall sentiment is negative due to issues with billing, service quality, and program value.

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Custom Date - May 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Been enjoying Noom

    Been enjoying Noom. Learning skills I thought I already knew, but the way they are presented makes it easier to put into practice. Lost over 20 lbs in 2 months.

    Sentiment
    • Positive
    Content
    • Weight Loss Progress
    Apr 17, 2024
  • Simple tools are easier to keep using

    Gives me a way to re-center myself on my goals. Easy lookup for foods so I know what I'm eating And where I am in my day.

    Sentiment
    • Positive
    Content
    • App Functionality
    Apr 12, 2024
  • Si te intentas dar de baja te siguen…

    Si te intentas dar de baja te siguen cobrando lo mismo... no hay manera de anular el cobro, cuidado no paguéis con un medio automático tipo paypal.

    Sentiment
    • Negative
    Content
    • Payment Concerns
    Apr 01, 2024
  • VERY, VERY DISAPPOINTED

    I have just joined Noom and then found out I cannot download the app on my android phone?? what is that about!!

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 31, 2024
  • Scammers

    Scammers! Nehmen Sie nicht einmal das Probeabo und vor allem geben Sie denen NIEMALS ihr Daten, trotz Kündigung wird alle 3 Monate abgebucht, unglaublich.

    Sentiment
    • Negative
    Content
    • Payment Concerns
    Mar 28, 2024
  • Keine Antwort auf Mails, aber Beträge buchen sie ab

    die Beträge werden abgezogen, aber auf die Mails werden nicht reagiert. Ich habe schon vor Monaten gekündigt und trotzdem erfolgt die Abbuchung.

    Sentiment
    • Negative
    Content
    • Payment Concerns
    Mar 24, 2024
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Noom  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Digital Marketers, Healthcare Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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