Customer Feedback Summary for IMG® Insurance
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IMG® Insurance Customer Feedback Report Now Available

Customer Feedback Summary for IMG® Insurance

Customers generally find IMG® to have an easy and straightforward application process, with clear instructions and user-friendly website. Most users appreciate the efficiency, competitive pricing, and variety of coverage options. However, a few negative reviews highlight concerns about claim denials and perceived unprofessionalism in handling claims.

Best for
  • Insurance Product Managers
  • Customer Experience Managers
  • Marketing Analysts
  • Risk Management Professionals
  • Insurance Sales Agents

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Custom Date - May 26, 2024
Featured Content
  • Site pretty straight forward to use

    Site pretty straight forward to use but also contacted the sales to ask question.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 25, 2024
  • Clear guidance and pricing aligned to coverage

    Easy to use and clear guidelines step by step

    Sentiment
    • Positive
    Content
    • Clarity of Coverage Options
    Apr 24, 2024
  • It might be easy to get and pay for a…

    It might be easy to get and pay for a quote. I have unfortunately had to submit a claim due to extreme reaction to 30+ mosquito bites which became infected. Apparently this is not an unexpected illness or an accident so didn’t qualify as a claim even though I needed intravenous steroids, antihistamines and 2 lots of antibiotics. Also as I mistakenly went to the local private hospital instead of the public hospital my £500 is invalid. The insurance policy and service is a joke. Steer clear of them!!

    Sentiment
    • Negative
    Content
    • Negative Experience with Claim Approval
    Apr 22, 2024
  • Simple form for purchase. 0 deductable!

    Simple form for purchase. 0 deductable! Reasonable price. Available for many countries.

    Sentiment
    • Positive
    Content
    • Price and Value
    Apr 22, 2024
  • almost straight forward online service

    almost straight forward online service

    Sentiment
    • Positive
    Content
    • Fast and Efficient Service
    Apr 22, 2024
  • General Manager

    Very clear indication for how to choose an insurance company.

    Sentiment
    • Positive
    Content
    • Clarity of Coverage Options
    Apr 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for IMG®  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Managers, Marketing Analysts, Risk Management Professionals, Insurance Sales Agents to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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