Mixed Reviews for Southern Cross Travel Insurance
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Mixed Reviews for Southern Cross Travel Insurance

Southern Cross Travel Insurance receives mixed reviews, with customers appreciating the ease of purchase, quick claim processing, and overall peace of mind. However, some express concerns about high prices, unclear communication during claims, and specific policy exclusions. Despite this, many customers value the security and coverage provided, especially for unique health situations, last-minute changes, and extensions. The online platform is highlighted for its user-friendliness and transparency, contributing to a sense of trust and reliability for future trips.

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  • Insurance Product Managers
  • Customer Experience Analysts
  • Travel Agency Executives
  • Risk Assessment Professionals
  • Digital Marketing Strategists

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Good website

    Good website. Clear instructions on entitlements and add-ons. Cost & the brand behind

    Sentiment
    • Positive
    Content
    • Price and Value
    Mar 08, 2024
  • Booking travel insurance online

    Very simple to follow. Didn't have any issues. Have used SCTI for years.

    Sentiment
    • Positive
    Content
    • Ease of Purchase
    Mar 06, 2024
  • Easy on line setup

    The process of setting up the insurance online was easy, simple and quick.

    Sentiment
    • Positive
    Content
    • Online Application Experience
    Mar 04, 2024
  • Health worry free travel

    Health worry free travel, the best when you know tgere us back up

    Sentiment
    • Positive
    Content
    • Peace of Mind
    Mar 02, 2024
  • We always used Sputher cross as having…

    We always used Sputher cross as having free phone call for overseas helps heaps in adverse mishaps.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 01, 2024
  • Easy to access everything online with…

    Easy to access everything online with quote and policy information provided immediately

    Sentiment
    • Positive
    Content
    • Online Application Experience
    Mar 01, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Southern Cross Travel Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Analysts, Travel Agency Executives, Risk Assessment Professionals, Digital Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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