Mixed Customer Reviews for My Eyelab: Complaints About Incorrect Prescriptions, Low-Quality Lenses, and Rude Staff
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Mixed Customer Reviews for My Eyelab: Complaints About Incorrect Prescriptions, Low-Quality Lenses, and Rude Staff

My Eyelab receives mixed reviews from customers, with complaints about incorrect prescriptions, low-quality lenses, rude staff, and delays in receiving glasses. Some customers had positive experiences with knowledgeable and polite staff members. Issues with refunds, unresolved prescription errors, and unsatisfactory products were common themes throughout the reviews.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • i’ve bought 3 pairs from here and the…

    i’ve bought 3 pairs from here and the quality is pretty garbage, they look real nice but that garbage blue light lense always wears off and is terrible. apparently they changed it but this new one is just as bad.

    Sentiment
    • Negative
    Content
    • Quality of Lenses and Frames
    Apr 12, 2024
  • Great place!

    My husband and I went to the one on I-240 and had a great experience. Victoria was very helpful! Can't thank her enough!!

    Sentiment
    • Positive
    Content
    • Staff Professionalism and Competency
    Sep 12, 2023
  • Worst place DON'T go here

    Worst place DON'T go here. They will rip you off! They take advantage of the Senior population. GO somewhere else!!!

    Sentiment
    • Negative
    Content
    • Insurance and Pricing Concerns
    Aug 10, 2023
  • They use the cheapest lenses

    They use the cheapest lenses, it peal and flakes. Cause me not to see clear at night.Lenses kept pop out of my prescription shade. Not good.Get insurance on the lenses not the frame. PAID OVER 600$ FOR BOTH.Had them less then a year.

    Sentiment
    • Negative
    Content
    • Quality of Lenses and Frames
    Jul 26, 2023
  • Went to the My EyeLab in Homestead Fl

    Went to the My EyeLab in Homestead Fl. Everyone was great, knowledgably, professional, and polite. No pressure to add on to order.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 11, 2023
  • I-10 and Sliber location in Houston was awesome

    Had a great visit!! Very helpful and Manager had great sense of humor. The online site is easy to get my infomation.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 23, 2023
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Eyelab  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Optometrists, Business Strategists, Healthcare Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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