Mixed Customer Reviews for doxo: Ease of Use vs. Concerns Over Delayed Payments and Fees
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Mixed Customer Reviews for doxo: Ease of Use vs. Concerns Over Delayed Payments and Fees

Mixed customer reviews for doxo, with users praising its ease of use, bill reminders, and efficiency, but others expressing concerns about delayed payments, high fees, and security issues.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ease of use

    Ease of use, set reminders, one location for multiple bills.

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 01, 2024
  • Thier customer service is not reachable and doesn’t resolve issues.

    Doxo talked my bank (Chase) into disregarding my claim request against them. I filed a claim against them for a payment they never paid to my merchant, ULTA. In October 2024, I paid them $1037.00 to pay to my merchant. As of November 30th they still had not sent the payment to my merchant. They still have not paid them. I have been advised to find an attorney.

    Sentiment
    • Negative
    Content
    • Delayed Payments
    Feb 26, 2024
  • Autopay is great and it's easy to print…

    Autopay is great and it's easy to print the invoices.

    Sentiment
    • Positive
    Content
    • Account Management
    Feb 23, 2024
  • It was convenient & affordable as I…

    It was convenient & affordable as I used my checking acct. As my form of payment which they don't charge a fee.

    Sentiment
    • Positive
    Content
    • Affordability
    Feb 17, 2024
  • I like that it reminds me when it's…

    I like that it reminds me when it's time to pay the bills and with a push of button it's done.

    Sentiment
    • Positive
    Content
    • Account Management
    Jan 04, 2024
  • Feeling very foolish for paying a >3.6% fee…

    Feeling very foolish for paying a fee of over 3.6%!! Additionally, since my payment was entered on a Thursday (by 9:15 AM), the payment confirmation stated payment will not post till Monday at the payee, Dominion. Lastly, I wanted to donate to the needy via Energy Share but the Doxo.com FEE is so high that I've decided not to donate. For shame.

    Sentiment
    • Negative
    Content
    • Affordability
    Dec 14, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for doxo  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Marketing Professionals, Business Analysts, Financial Services Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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