Mixed Customer Experiences with Cove Security System
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Mixed Customer Experiences with Cove Security System

Customers have mixed experiences with Cove, praising some aspects like customer service and ease of use while criticizing issues with system functionality, billing, and cancellation policies. Some customers highlight excellent support from representatives like Lloyd and Edison, but others express frustration with technical problems and delays in receiving equipment.

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Custom Date - May 22, 2024
Featured Content
  • Lloyd was very helpful and had awesome…

    Lloyd was very helpful and had awesome customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 19, 2024
  • I’m always impressed with the…

    I’m always impressed with the professional approach each one of these representatives handle my concerns!!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 16, 2024
  • Customer support is very helpful

    Customer support is very helpful. Edison was especially patient and informative during this

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 06, 2024
  • Helpful

    Edison was very helpful and achieved my requests quickly and efficiently. Thank you!

    Sentiment
    • Positive
    Content
    • Technical Support Satisfaction
    Mar 30, 2024
  • Great customer service and super quick…

    Great customer service and super quick resolution on my camera issue

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 29, 2024
  • Great security system

    Great security system, great customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 07, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Cove  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Strategists, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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