Grab Drivers Overcharge and Provide Poor Service
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Grab Drivers Overcharge and Provide Poor Service

Explore Grab's Customer Feedback Insights Report

Grab drivers consistently overcharge, cancel bookings, and provide poor service. Some users have experienced difficulty reaching customer service and have had issues with food delivery. Despite some positive aspects such as convenience and reliability, overall customer satisfaction is low.

Source: Trustpilot Reviews of Grab 

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Customer Feedback Analysis of Grab 

Uncover key insights from our detailed analysis on Grab's customer feedback focusing on service quality and issues.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Very bad customer service I just lost…

    Very bad customer service I just lost my money and food undelivered. They don’t really care about customers because most of them working there are probably not educated enough even the bosses

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Sep 20, 2023
  • Might as well complain to a brick wall

    Might as well complain to a brick wall. After I raised my valid points, they close the chat and say it's reported. Not a care in the world. Are Grab owned by AirAsia?🤣

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 31, 2023
  • I wouldnt give any stars

    I wouldnt give any stars. Shityy customer service. Unable to give correct timeline, rude, trying to just get rid of customers, customers being ill treated, untrustworthy.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 24, 2023
  • Price so expensive

    Price so expensive, then cheated the customer by giving voucher while the price slightly higher than store

    Sentiment
    • Negative
    Content
    • Overcharging
    Jul 27, 2023
  • Driver told us we had to cancel and…

    Driver told us we had to cancel and after that we had to pay 50.000 more for a new driver. That’s not fair.

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Jul 25, 2023
  • I have used Grab extensively during my…

    I have used Grab extensively during my travels to SE Asia. The app itself is great, and I love the translation feature. But the quality of the service providers can be hit and miss.

    Sentiment
    • Positive
    Content
    • Unreliable Drivers
    Jul 11, 2023
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Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grab  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, Transportation Service Providers, Business Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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