Mixed Customer Feedback for Dior US: Customer Service Concerns and Product Quality Praise
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Mixed Customer Feedback for Dior US: Customer Service Concerns and Product Quality Praise

Dior US faces mixed customer feedback, with positive mentions on product quality, fast delivery, and helpful in-store service, while negative reviews highlight issues with customer service, loyalty program execution, and product quality control. Common themes include dissatisfaction with customer service responses, delayed or missing loyalty program gifts, and quality concerns with delivered products. Customers praise the brand's diverse product range and value offerings but express disappointment with inconsistent customer service experiences.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Cop in the front smokes big cigars

    Cop in the front smokes big cigars. When I ask to put out he curses at me and threatens me.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 25, 2024
  • I love the variety of products on sale

    I love the variety of products on sale, great value! I love the brand and can’t wait to buy again soon.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Jan 25, 2023
  • love it

    love it. especialu #999. Great buy!!!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Dec 02, 2022
  • Love the foundation back stage… been…

    Love the foundation back stage… been wearing it for 3 years now!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Oct 09, 2022
  • Criminals

    Criminals. They will not send your expensive item then they will defraud UPS. They ignore BBB calls. Shameful company

    Sentiment
    • Negative
    Content
    • Brand Perception and Values
    Oct 08, 2022
  • Love the brush because it separates…

    Love the brush because it separates lashes. Will buy again.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Sep 15, 2022
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Dior US  based on online reviews collected from Trustpilot. The analysis helps Brand Managers, Marketing Professionals, Customer Service Executives, Retail Managers, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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