TurkNet faces significant customer dissatisfaction due to service interruptions, slow internet speeds, and unresponsive customer support. Users complain about billing discrepancies, difficulty in reaching technical support, and lack of reliable connection. The application is reported to have bugs hindering users from creating tickets or accessing services. Overall, TurkNet's service quality, including internet performance and customer service, falls short of users' expectations.
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Hayırlı günler kesinlikle tavsiye etmem ve acil bizim internetimizin düzelmesini istiyorum. Kimseye tavsiye etmem çünkü hiç bir uygulama bu internet ile çalışmıyor 😡
Sentiment
Negative
Content
Internet Speed and Reliability
Jun 09, 2024
Uygulama berbat
Uygulamada kapanmış olduğu abonelikler gözüküyor. Yeni aboneliğimle giriş yapıyorum eskisi de aynı zamanda giriş yapıyor. Kurumsal aboneliğimle girdiğim için bireysel başvuru yapamıyorum. bireysel başvuru yapmak için çıkış yapıyorum ve tekrar giriş yapmak istediğimde SMS ile mesaj geliyor kodu girdikten sonra uygulamaya girmiyor
Sentiment
Negative
Content
Application Functionality Issues
Jun 08, 2024
Beklenmeyen hata uyarısı veriyor. Teknik yardım talebinde bulunamıyorum
Beklenmeyen hata uyarısı veriyor. Teknik yardım talebinde bulunamıyorum
Sentiment
Negative
Content
Technical Support
Jun 08, 2024
Hat yok , ağ bulunamıyor MUĞLA
2 gündür internet servisi alamıyorum , bu mağduriyeti faturalamada göz önünde bulunduracakmısınız ? Bütün komşuların interneti var TÜRKNET lilerin yok ?!!🤨
Sentiment
Negative
Content
Connection and Service Outages
Jun 08, 2024
BERBAT
Gününde parasını almasını biliyor ama hizmet vermiyor kesinlikle. 10 dakikada bir internet kopuyor. Bir daha kimseye tavsiye etmem kendim de kullanmam zaten.
Sentiment
Negative
Content
Internet Speed and Reliability
Jun 05, 2024
Berbat
Uygulamadan arza ticketi acmaya calisiyorsun, beklenmeyen hata olustu diyip duruyor. Internet durumuna bakiyorsun, internet var gosteriyor evimde internet yok. 23’den sonra telefon destegi yok. Uygulamadan ticket acamiyorsun. Sacma sapan is!
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This page displays purchase options and a preview of the customer feedback analysis report for TurkNet based on online reviews collected from App Store. The analysis helps Telecommunications Managers, Customer Experience Strategists, Market Researchers, Product Managers in ISP Companies, Telecom Policy Makers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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