Review Analysis of TurkNet Mobile Application
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Review Analysis of TurkNet Mobile Application

TurkNet's mobile application receives mixed reviews, with customers praising recent updates but criticizing its interface and functionality. Common complaints include login issues, billing inaccuracies, and difficulties in accessing customer support. While some users appreciate TurkNet's reliable internet service and customer care, others express frustration over frequent interruptions and subpar speeds. Overall, the app's design improvements are noted, but users highlight the need for better usability and more efficient problem resolution.

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  • Customer Experience Analysts
  • Product Managers
  • UX/UI Designers
  • Digital Marketing Specialists

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Custom Date - Oct 06, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Yeni tasarim iyi ancak daha iyi olabilir, pesin odeme hizmetinden kac ayim kaldigini bulamadim.

    Sentiment
    • Positive
    Content
    • Billing and Payment Issues
    May 06, 2024

  • Oglum benim tc ancak kendi telefon numarasiyla abone olmus. Bu karisikliga neden oldu. Bu islemin yapilamamasi lazim. Zor soru :)

    Sentiment
    • Positive
    Content
    • Billing and Payment Issues
    Jan 31, 2024

  • ParanÄązla sinir krizi, stres ve sabÄąr testi yapmak istiyorsanÄąz, doğru yerdesiniz. Ulu manitu sabrÄąnÄązÄą arttÄąrsÄąn.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 28, 2023

  • Çok iyi gayet gĂźzel ve hÄązlÄą ..hizmetleriniz için teşekkĂźr ederim çok kibarsÄąnÄąz

    Sentiment
    • Positive
    Content
    • Speed and Reliability
    Dec 03, 2023

  • uygulamaya her girişte müşteri no ve şifre istiyor. Oturumu açĹk tut yerini işaretlememe rağmen bu problem var

    Sentiment
    • None
    Content
    • Mobile App Usability
    Aug 31, 2023

  • Uygulama eskiden kĂśtĂźydĂź daha da kĂśtĂź olmuş. Sayfalar alakasÄąz bir şekilde yığıntÄą halinde aradığınÄąz şeye ancak tesadĂźfen ulaşabiliyorsunuz.

    Sentiment
    • Negative
    Content
    • User Interface Feedback
    Aug 20, 2023
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for TurkNet based on online reviews collected from Google Play. The analysis helps Telecommunications Managers, Customer Experience Analysts, Product Managers, UX/UI Designers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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