Mixed Reviews: Embassy Suites by Hilton Washington DC Chevy Chase Pavilion
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Mixed Reviews: Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

Embassy Suites Chevy Chase: A Comprehensive Feedback Analysis

4300 Military Rd NW, Washington, DC 20015, United States

Mixed reviews for Embassy Suites by Hilton in Washington DC Chevy Chase Pavilion. Guests appreciated spacious rooms, complimentary breakfast, and prime location, but highlighted issues such as outdated furniture, cleanliness concerns, noisy AC, and safety worries. Some mentioned rude staff, hidden fees, poor customer service, and issues with parking charges. Overall, the hotel showed potential with areas that need improvement.

Source: Google Business Reviews of Embassy Suites by Hilton Washington DC

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Customer Feedback Analysis of Embassy Suites by Hilton Washington DC

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  • Excellent location above the Metro. Great breakfast and great reception. The people are very kind. Great rooms for a family of 5.

    Sentiment
    • Positive
    Content
    • Hotel Amenities and Location

  • The hotel staff is really good, specially Nirina at the reception. Our entire team had some issue with our booking and she managed it all well right from co-ordinating with the Hotel to the app I booked it on.

    Sentiment
    • Positive
    Content
    • Staff Service and Behavior

  • Dirty, dirty, dirty. Rude staff, terrible place. Nothing like every other Embassy Suites I have stayed at. Stay away from this very poor hotel.

    Sentiment
    • Negative
    Content
    • Staff Service and Behavior

  • Great amenities and close to the metro. Tatiana is the best, they should move her to the bar it’s a shame she’s tucked away in the corner. Would be a much better atmosphere if the bar opened up

    Sentiment
    • Positive
    Content
    • Hotel Amenities and Location

  • It was nice and different from other hotels. Bit dated. Rooms are large.

    Sentiment
    • Positive
    Content
    • Room Comfort and Noise Levels

  • Large clean rooms. Breakfast is fine. Good for a short business stay.Nearby activities: Shops across the street.

    Sentiment
    • Positive
    Content
    • Hotel Amenities and Location
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20 Net Promoter
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