Mixed Reviews for Homewood Suites DC Convention Center
In-Depth Customer Feedback Report for Homewood Suites DC

Mixed Reviews for Homewood Suites DC Convention Center

465 New York Ave NW, Washington, DC 20001, United States

Homewood Suites by Hilton Washington DC Convention Center receives mixed reviews. Guests praise the helpful staff, buffet breakfast, and convenient location. Some highlight exceptional service, while others mention cleanliness and safety concerns. Issues include room conditions, parking limitations, and encounters with unauthorized personnel. Despite positive aspects like spacious rooms, kitchenettes, and proximity to attractions, negative feedback involves room maintenance, security incidents, and limited amenities. The hotel's central location, friendly staff, and breakfast offerings are often commended, but discrepancies in room quality, cleanliness, and safety protocols lead to a varying guest experience.

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Popular Phrases (of 30 reviews)
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  • I am having a great three day stay here! Lovely staff, large clean quiet room with kitchenette. There is a large grocery store across the street. I saved so much and ate healthier by making my own meals. The breakfast was amazing, best I have ever seen! Best location for the National Gallery of Art. No complaints whatsoever!

    Sentiment
    • Positive
    Content
    • Breakfast Quality and Variety

  • My wife and I visited for the 49ers game.. When we walked into the hotel, the staff was very friendly and welcoming.. Dimond, Julie, Mr Will, and Marcus made our stay there amazing!! Very big thanks to Julie for giving us information on amazing places to eat... Thank you all for being amazing people!!! We look forward to our next visit..Delovi and Esther Canales

    Sentiment
    • Positive
    Content
    • Staff Service Excellence

  • Homewood Suites is a fantastic hotel centred in the middle of Washington DC. It was easy to access all the museums and attractions. The buffet breakfast was really good and food was always hot. The staff were very helpful and did their very best to accommodate my needs. If you are heading to DC this is a great choice.

    Sentiment
    • Positive
    Content
    • Location Convenience and Access

  • The hotel is relatively close to end of yellow line station and walking distance to interesting shops and places to eat. The facility is well kept and the service was good, including a nice breakfast. My only reason for not being a 5 is that my room was not very spacious even though it did have a kitchenette, but compared to other efficiency types we have stayed at Homewood Suites, this was tight.

    Sentiment
    • Positive
    Content
    • Room Amenities and Facilities

  • Buena ubicaci贸n, la habitaci贸n es c贸moda con todos los elementos para poder tener una buena estad铆a, tiene el desayuno inclu铆do.

    Sentiment
    • Positive
    Content
    • Overall Experience Positivity

  • Night staff was rude when entering the hotel. Front desk clerk wagged his finger at me and said "Come here!" I'm not a dog, nor am I a child. I'm also a Diamond Member, but Diamond services (water, snacks) were not offered. The lack of hospitality is severely disappointing.

    Sentiment
    • Negative
    Content
    • Negative Experience - Safety Issues
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Sentiment Analysis (of 30 reviews)
54 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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