User Complaints and Issues with ING Banking App
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User Complaints and Issues with ING Banking App

Users have reported various issues with the ING banking app, including frequent reactivation, login problems, outdated information, and malfunctioning features. The app also displays annoying and irrelevant personal messages. Despite promises to fix them, the widget and cash code generator are still not working properly. Additionally, adding a business account disables the widget. Overall, while the app has some useful features, it needs significant improvements to enhance user experience.

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  • Customer Experience Specialists
  • Banking Professionals
  • Digital Marketing Strategists

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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  • op dit moment waardeloos

    om vage redenen elke twee dagen weer opnieuw app activeren. ING gebeld, daar zeiden ze dat ik een oude versie gebruik vd app…versie 15.1 terwijl ze al 15.20 hebben. App opnieuw geactiveerd: blijkt versie 15.1 gewoon de laatste versie te zijn 😴😴😴

    Sentiment
    • Negative
    Content
    • App Activation Issues
    Aug 11, 2023
  • Telkens opnieuw activeren app

    Al vaker gemeld in de recensies door vele mensen: iedere zoveel weken moet ik de app op mijn iPhone opnieuw activeren en weer vier rekeningen toevoegen. Gezien een reactie van ING op een van die reviews is dit al lang bekend, maar doet ING er gewoon niks aan.

    Sentiment
    • Negative
    Content
    • App Activation Issues
    Aug 10, 2023
  • Geweldige app maar..

    Het gebeurt zeer regelmatig dat bij het opstarten van de app het pop-up venster “Inloggen met Face-ID” niet automatisch tevoorschijn komt. Moet dan op het Face-ID icoontje tikken of de code invoeren. Heb de nieuwste versie geïnstalleerd en het toestel opnieuw opgestart

    Sentiment
    • Positive
    Content
    • App Activation Issues
    Aug 08, 2023
  • Widget

    Ondanks toezeggingen om die te repareren werkt de widget nog steeds niet als je zowel een particuliere als een zakelijke rekening in de app beheert. Wanneer lossen jullie dit nu eens op? Tot een jaar geleden werkte die combinatie wel.

    Sentiment
    • Negative
    Content
    • App Functionality
    Aug 04, 2023
  • Apple Watch.

    Laat die special forces de APPLE WATCH APP MAAR IS VEILIG TERUG BRENGEN.!!!

    Sentiment
    • Negative
    Content
    • Relevant Messages
    Aug 03, 2023
  • Prima app. Maar haal de persoonlijke boodschap weg

    Het is een prima app! Maar haal aub de persoonlijke welkomsboodschappen maar weer weg. Zoals “complimenten, je let goed op je geld vandaag” dat hoeft van mij echt niet. Hou mij niet zo in de gaten.

    Sentiment
    • Positive
    Content
    • Relevant Messages
    Jul 31, 2023
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Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎ING Bankieren based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Banking Professionals, Digital Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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