Exceptional Customer Service at Texas Bay Credit Union
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Exceptional Customer Service at Texas Bay Credit Union

Texas Bay Credit Union receives glowing reviews from customers praising the exceptional customer service provided by employees like Flor, Jackie Ancira, Monique, Prentasha, and Giselle. Customers highlight the quick resolution of issues, helpfulness, efficiency, and professionalism exhibited by staff members. Positive feedback emphasizes clear communication, patience, and effectiveness in resolving various banking matters, from setting up Apple Pay to correcting payment errors. Mentioned employees like Dora, Lorrie, and Vanessa stand out for their kindness, understanding, and ability to explain banking processes clearly. Overall, customers recommend Texas Bay Credit Union for its outstanding customer service and knowledgeable staff.

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  • Customer Experience Managers
  • Banking Professionals
  • Market Researchers
  • Business Strategists
  • Financial Services Consultants

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Called in because I needed something…

    Called in because I needed something quick. Prentasha answered and assisted me immediately. Thanks for the help

    Sentiment
    • Positive
    Content
    • Account Assistance and Support
    Apr 18, 2024
  • Traveling out of state and had Texa Bay…

    Traveling out of state and had Texa Bay Credit Union assist with using debit card while out of state.

    Sentiment
    • Positive
    Content
    • Credit Card Services
    Apr 18, 2024
  • I called and spoke with Dora and she…

    I called and spoke with Dora and she was very nice and helpful .

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 18, 2024
  • Dora is immensely efficient and…

    Dora is immensely efficient and effective.Thank you

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Apr 17, 2024
  • Quick and easy Dora took care of what I…

    Quick and easy Dora took care of what I needed to take care of.

    Sentiment
    • Positive
    Content
    • Account Assistance and Support
    Apr 11, 2024
  • Giselle and my online account

    Giselle was very helpful to me helping me fast and easy to log back in to my online account. Thank you.

    Sentiment
    • Positive
    Content
    • Online Account Support
    Apr 10, 2024
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Texas Bay Credit Union  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Banking Professionals, Market Researchers, Business Strategists, Financial Services Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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