Mixed Reviews: Stylish Stay Experience with Room for Improvement
Discover Key Insights with Our Virgin Hotels Chicago Feedback Report

Mixed Reviews: Stylish Stay Experience with Room for Improvement

203 N Wabash Ave, Chicago, IL 60601, United States

Virgin Hotels Chicago receives mixed reviews from guests, with positive comments about the friendly staff, convenient location, and unique room decor. Guests appreciate the cleanliness and hypoallergenic rooms, as well as the rooftop bar. Some customers mention issues with room cleanliness, service quality, and noise levels. Specific staff members like Chad and Brookie are highlighted for their excellent service. The hotel's modern design, pet-friendly policy, and proximity to entertainment options are also noted. However, there are concerns regarding room maintenance, check-in delays, and incorrect charges. Overall, Virgin Hotels Chicago offers a stylish stay experience with some areas that may need improvement.

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Popular Phrases (of 30 reviews)
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  • Excellent hotel and location. Very comfortable room, and great location to the city.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Didn’t enjoy my stay, room not very clean. Service nonexistent. Price not worth it when there’s so many better options in the area

    Sentiment
    • Negative
    Content
    • Room Quality and Cleanliness

  • Great location, clean/comfortable/stylish rooms. Would stay again!

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • I wanted to thank Earl over at Miss Ricky’s restaurant for his superior customer service! Thank you!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Modern/renovated hotel in excellent location right next to the riverfront. Very comfortable and decent sized rooms. Nice little handmade pasta restaurant on site.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • We stay here every year when we visit my brother and family. It’s a great location, clean rooms, friendly staff and the coffee shop in the lobby is amazing!

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Virgin Hotels Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Interior Designers, Hotel Investors to discover insights into what people love, dislike, and need.

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