Bank of America Mobile App Reviews
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Bank of America Mobile App Reviews

Bank of America's mobile app receives mixed reviews, with some users praising its ease of use and convenience, while others criticize the recent changes and mandatory acceptance of guidelines. Customers appreciate the responsive and reliable nature of the app, but express frustration with the removal of certain features. Overall, sentiments range from excellent to frustrating, indicating a varied user experience.

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Custom Date - Mar 03, 2024

Featured Content

  • Fabulous, everything was easy and efficient. I love the mobile app!!!!

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024
  • You guys are making me except stuff before I could even use my app that I'm not willing to accept I've had this app for years now I'm going to just get rid of the credit card due to your irresponsibility of taking care of me as a customer

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024
  • Have been asked to "accept" guidelines from 9/23. If I don't, message says I can't use app. I'm uninstalling and reinstalling app.

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024
  • I like the people who work there and they are good people

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 30, 2024
  • So far, so good. It would be great if the Bank of America on line banking utility could perceive whether, or not, the customer already has the BoA App. Then, possibly it could stop askinig me EVERY time I use it, "Do you have the APP?" ; "Do you have the APP?"..

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024
  • Why did you take away Fico score from app?

    Sentiment
    • None
    Content
    • Website Changes
    Jan 30, 2024
  • See All Reviews

Sentiment Analysis

70 Net Promoter
Score

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