Bank of America Mobile App Reviews
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Bank of America Mobile App Reviews

Bank of America's mobile app receives mixed reviews, with some users praising its ease of use and convenience, while others criticize the recent changes and mandatory acceptance of guidelines. Customers appreciate the responsive and reliable nature of the app, but express frustration with the removal of certain features. Overall, sentiments range from excellent to frustrating, indicating a varied user experience.

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  • Banking Executives
  • Product Managers
  • Customer Experience Analysts
  • Mobile App Developers
  • Market Researchers

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Custom Date - Apr 19, 2024
Featured Content
  • Fabulous, everything was easy and efficient. I love the mobile app!!!!

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024
  • You guys are making me except stuff before I could even use my app that I'm not willing to accept I've had this app for years now I'm going to just get rid of the credit card due to your irresponsibility of taking care of me as a customer

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024
  • Have been asked to "accept" guidelines from 9/23. If I don't, message says I can't use app. I'm uninstalling and reinstalling app.

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024
  • I like the people who work there and they are good people

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 30, 2024
  • So far, so good. It would be great if the Bank of America on line banking utility could perceive whether, or not, the customer already has the BoA App. Then, possibly it could stop askinig me EVERY time I use it, "Do you have the APP?" ; "Do you have the APP?"..

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024
  • Why did you take away Fico score from app?

    Sentiment
    • None
    Content
    • Website Changes
    Jan 30, 2024
  • See All Reviews
Sentiment Analysis
70 Net Promoter
Score
Popular Topics
Languages
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Bank of America Mobile Banking based on online reviews collected from Google Play. The analysis helps Banking Executives, Product Managers, Customer Experience Analysts, Mobile App Developers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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