Bank of America Mobile App Reviews
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  • Who is this report for?
    • Banking Executives
    • Product Managers
    • Customer Experience Analysts
    • Mobile App Developers
    • Market Researchers
Bank of America Mobile App Reviews

Discover Key Insights from Bank of America App Reviews

Bank of America's mobile app receives mixed reviews, with some users praising its ease of use and convenience, while others criticize the recent changes and mandatory acceptance of guidelines. Customers appreciate the responsive and reliable nature of the app, but express frustration with the removal of certain features. Overall, sentiments range from excellent to frustrating, indicating a varied user experience.

Source: Google Play Reviews of Bank of America Mobile Banking

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Customer Feedback Analysis of Bank of America Mobile Banking

Unveil the depth of customer opinions on Bank of America's Mobile App with our comprehensive analysis.

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Custom Date - Dec 11, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Fabulous, everything was easy and efficient. I love the mobile app!!!!

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024

  • You guys are making me except stuff before I could even use my app that I'm not willing to accept I've had this app for years now I'm going to just get rid of the credit card due to your irresponsibility of taking care of me as a customer

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024

  • Have been asked to "accept" guidelines from 9/23. If I don't, message says I can't use app. I'm uninstalling and reinstalling app.

    Sentiment
    • Negative
    Content
    • Acceptance of Guidelines
    Jan 30, 2024

  • I like the people who work there and they are good people

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 30, 2024

  • So far, so good. It would be great if the Bank of America on line banking utility could perceive whether, or not, the customer already has the BoA App. Then, possibly it could stop askinig me EVERY time I use it, "Do you have the APP?" ; "Do you have the APP?"..

    Sentiment
    • Positive
    Content
    • App Usability
    Jan 30, 2024

  • Why did you take away Fico score from app?

    Sentiment
    • None
    Content
    • Website Changes
    Jan 30, 2024
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Bank of America Mobile Banking based on online reviews collected from Google Play. The analysis helps Banking Executives, Product Managers, Customer Experience Analysts, Mobile App Developers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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