Mixed Feedback for Crescent Hotel: Comfortable Rooms, Excellent Service, but Room Readiness and Cleanliness Concerns
Crescent Hotel Feedback Analysis: Unlock Guest Insights

Mixed Feedback for Crescent Hotel: Comfortable Rooms, Excellent Service, but Room Readiness and Cleanliness Concerns

3300 Camp Bowie Blvd, Fort Worth, TX 76107, United States

The Crescent Hotel in Fort Worth receives mixed reviews, with guests praising its comfortable rooms, excellent restaurant service, and beautiful design, but also expressing concerns about room readiness, cleanliness, and customer service. Some guests highlight the friendly staff, luxurious amenities, and proximity to attractions, while others mention issues with reservations, construction debris, and unmet expectations. Overall, the hotel balances positive feedback on food quality and room aesthetics with criticism of service inconsistencies and noise disturbances. The presence of helpful concierge staff is appreciated by many, but others feel let down by communication mishaps, organizational problems, and maintenance issues.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Friendly professional service and very nice accommodations.

    Sentiment
    • Positive
    Content
    • Hotel Service Quality

  • Great restaurant. Wonderful service and the meal was excellent as was the bar service.

    Sentiment
    • Positive
    Content
    • Restaurant Experience

  • Great job overall, clean and courteous. Great attention from F&B staff on the banquets side, as well as Cathy from front desk.

    Sentiment
    • Positive
    Content
    • Hotel Service Quality

  • A couple of weeks ago I had the pleasure of having brunch at Emilia's. The food was absolutely fantastic and the service was top notch.No expense has been spared creating this beautiful hotel and you can see it everywhere with the attention to detail.Absolutely recommend and will be returning soon!

    Sentiment
    • Positive
    Content
    • Restaurant Experience

  • We stayed here for the George strait concert a week after it opened. The staff was amazing and very attentive. I loved the oysters they were so fresh! The attention to detail in the design of the hotel was stunning.

    Sentiment
    • Positive
    Content
    • Hotel Decor and Design

  • We had a meeting there this week. 40 people. Rooms are beautiful. Conference facilities are excellent. Food was delicious. Best part by far were the people. They just opened but their staff was spot on. Super friendly and courteous. We will definitely be back for more meetings in the future.

    Sentiment
    • Positive
    Content
    • Hotel Service Quality
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Crescent Hotel, Fort Worth based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Market Researchers, Tourism Consultants, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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