Mixed Customer Feedback for SIXT - Valencia Aeropuerto
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Mixed Customer Feedback for SIXT - Valencia Aeropuerto

Comprehensive SIXT Valencia Airport Feedback Report

Zona rent a car, Arribades, 46940 Manises, Valencia, Spain

Customers expressed dissatisfaction with SIXT - Valencia Aeropuerto due to hidden fees, unjustified extra charges, and misleading practices. Many reported issues with car quality, customer service, and billing problems. Some customers highlighted positive aspects like convenient location, friendly staff, and smooth rental process.

Source: Google Business Reviews of SIXT - Valencia Aeropuerto

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Customer Feedback Analysis of SIXT - Valencia Aeropuerto

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  • Bien ! Le seul problĂšme c'est qu'il ne vous garantisse pas le model de vĂ©hicule choisis lors de la rĂ©servation.

    Sentiment
    • Positive
    Content
    • Vehicle Selection and Model Guarantee

  • Haben ein Auto gemietet, dieses hatte schon einige Kratzer.Die Kratzer habe ich fotografiert und auf deren Webseite gespeichert, trotzdem wurde ein Kratzer mir zu lasten gelegt, obwohl der Kratzer vorher da war und dies ĂŒber das Foto auf deren Webseite gesehen werden konnte. GlĂŒcklicherweise hatte ich alle Fotos auch auf meinem Handy gespeichert und der Fall wurde zu meinen Gunsten entschieden, aber erst nachdem 650€ von der Kreditkarte belastet wurden

    Sentiment
    • Negative
    Content
    • Additional Costs and Fees

  • We returned the car few minutes early and they charged us late return, a month later we also got a report, saying there is supposed to be a scratch on the left mirror, and that we have to pay 80 euros.. There was no scratch, it was a total scam. At the end we had to pay it, otherwise we would have even higher costs.

    Sentiment
    • Negative
    Content
    • Return Process and Charges

  • Easy to find in the airport. Good service and we got a very new car (~6700km).

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Experience

  • Das Personal war sehr nett aber nicht den mehr Preis zu allen anderen Mietwagennnbietern in Spanien wert. Am besten online vergleichen und mit dem Shuttle 10 min zu einem gĂŒnstigen Anbieter fahren. Hier zahlt man das 3 fache fĂŒr den selben Service

    Sentiment
    • None
    Content
    • Additional Costs and Fees

  • The main problem with my experience was that I was charged for unjustified costs:- €84 for a small scratch on the mirror, which I did not make (there are pictures of them in the attachment - judge for yourself)- €16 for late return - I returned the car 2 minutes BEFORE the scheduled time!I did not get comprehensible answers to my comments, only an invoice and a request for payment.In addition, the seller was very pushy with very expensive additional insurance, a more expensive car and other additional services.When I refused the additional insurance, the salesman argued in a threatening tone that in this case there could be high costs. However, I declined the insurance - this is probably the reason for their unjustified additional charging of costs.

    Sentiment
    • Negative
    Content
    • Additional Costs and Fees
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20 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for SIXT - Valencia Aeropuerto based on online reviews collected from Google Business. The analysis helps Car Rental Managers, Customer Service Analysts, Travel and Tourism Consultants, Business Development Executives, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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