Mixed Reviews for St. Ermin's Hotel, Autograph Collection in London
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Mixed Reviews for St. Ermin's Hotel, Autograph Collection in London

Comprehensive Review Analysis of St. Ermin's Hotel

2 Caxton St, London SW1H 0QW, United Kingdom

St. Ermin's Hotel, Autograph Collection, located in a prime area near Buckingham Palace, has garnered mixed reviews. While some praise the helpful staff, convenient walkability to tourist spots, and fantastic food, others criticize the room sizes and outdated facilities. Guests highlight the warm ambiance, exceptional service, and ideal location for exploring London attractions. Positive feedback emphasizes the afternoon tea experience, cozy rooms, and central location. However, negative comments mention small rooms, slow room service, and safety concerns. Overall, the hotel appeals to those seeking a historical, well-located stay with attentive staff and varied dining options.

Source: Google Business Reviews of St. Ermin's Hotel, Autograph Collection

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Customer Feedback Analysis of St. Ermin's Hotel, Autograph Collection

Unlock insights with our in-depth analysis of St. Ermin's Hotel customer feedback, covering room comfort, service, and more.

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  • The rooms, bar, and restaurant were top notch! It’s on the pricey end for a Marriott but well worth the cost due to its location and amenities.

    Sentiment
    • Positive
    Content
    • Overall Experience & Satisfaction

  • Very close to Westminster and Buckingham Palace. Lovely hotel with great service.Rooms: Lovely bed linens and towels, with fluffy robes and slippers.

    Sentiment
    • Positive
    Content
    • Room Comfort & Size

  • My favorite hotel I have ever stayed at! The location, the ambience, the staff…it couldn’t be better. Breakfast was delicious every morning, and the bar was fun every night. Highly recommend.

    Sentiment
    • Positive
    Content
    • Overall Experience & Satisfaction

  • Un hotel hermoso, histórico y el personal muy cálido y amable. Muy buena ubicación y cerca del metro. Sin duda alguna regresaría. Su desayuno muy bueno y variado.

    Sentiment
    • Positive
    Content
    • Hotel Location & Convenience

  • Great Hotel, lost my stuffed animal at the hotel, and had no trouble getting it back. I would give 6 stars if I could. Location is in a great spot, service is superb, and rooms look and feel great.

    Sentiment
    • Positive
    Content
    • Service Excellence & Staff Friendliness

  • Absolutely perfect location in centrally located area near the Tube. The staff was so kind and accommodating. Rooms were great and hotel is overall super nice. Highly highly recommend

    Sentiment
    • Positive
    Content
    • Service Excellence & Staff Friendliness
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90 Net Promoter
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