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Nykaa App Reviews: Delivery Delays and Customer Service Concerns
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  • Who is this report for?
    • E-commerce Managers
    • Customer Service Directors
    • Digital Marketing Specialists
    • Product Managers
    • Retail Analysts
Nykaa App Reviews: Delivery Delays and Customer Service Concerns

Comprehensive Nykaa App Feedback Report: Exclusive Insights

The reviews for the Nykaa Beauty Shopping App reflect significant customer dissatisfaction primarily due to delayed deliveries and poor customer support. Many users reported experiencing significant wait times, with some orders taking over 15 days to arrive. Frustration peaked as customers struggled to receive adequate responses from the support team, often feeling stuck in a loop of unhelpful communication. Positive feedback was sparse, with only a few users praising the product quality and app functionality. Overall, the recurring themes of trust issues, delivery delays, and inadequate customer service highlight serious concerns that need addressing to improve user experience.

Source: Google Play Reviews of Nykaa - Beauty Shopping App

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Customer Feedback Analysis of Nykaa - Beauty Shopping App

Unlock insights into the Nykaa App with our analysis on delivery, customer service, and user satisfaction.

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Custom Date - Dec 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I'm so frustrated! I had a super disappointing experience with Nykaa Beauty. They kept pushing back the delivery date, like, THREE TIMES! Got in touch with the customer support twice but no use, they opened 2 tickets to cancel the order from their end - no result. I'm feeling like I'm stuck in some kinda loop, couldn't get anyone to help me, and my order is just stuck in limbo. Total waste of time and energy, wouldn't recommend them to my worst enemy.

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Dec 10, 2025

  • it's a nice app for skincare and makeup purchases

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Dec 10, 2025

  • too late delivery no options of tracking the order no response from the nykaa

    Sentiment
    • Negative
    Content
    • Delivery Delays
    Dec 10, 2025

  • worst application.. they delay my order since a week.. and there is no customer support

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Dec 10, 2025

  • delivery times are slower than ancient times when they used pigeons to send messages

    Sentiment
    • Negative
    Content
    • Delivery Delays
    Dec 10, 2025

  • really got frustrated about the app item got delayed 5 days not having any response from their very bad can't trust this app if we are having any occasion we should have order things a long back ?

    Sentiment
    • Negative
    Content
    • User Frustration
    Dec 10, 2025
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Sentiment Analysis (limited preview)
-14 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nykaa - Beauty Shopping App based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Customer Service Directors, Digital Marketing Specialists, Product Managers, Retail Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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