Air Mauritius Reviews: Service, Comfort, and Amenities
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Comprehensive Air Mauritius Customer Feedback Analysis

Air Mauritius Reviews: Service, Comfort, and Amenities

Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

Air Mauritius receives positive reviews for its service, friendly crew, and comfortable seats. Passengers appreciate the direct flights and good legroom. Some passengers mention issues with check-in and seat allocation. The airline is praised for its amenities such as complimentary drinks and entertainment. However, there are complaints about outdated movies and blankets with unpleasant odors. One passenger shares a negative experience with customer service and missed connections. Despite some drawbacks, Air Mauritius is recommended for its overall experience and professionalism.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Everything was okay ,derpating on time and the arrival on time

    They need to change the departure time from SA to get to Mauritius early during the day schedule earlier time from SA

    Sentiment
    • None
    Content
    • Flight Delays and Changes
    Jul 01, 2023
  • Direct Flight To Mauritius

    Apart from the check in at LHR where Air Mauritius wanted our pre-selected seats to give to children which meant that after queuing for check in we then we sent to a different counter to start again, nothing offered in exchange for our help. Actual flight, staff, service, food…

    Sentiment
    • Positive
    Content
    • Customer Service
    May 01, 2023
  • Wonderful experience

    We flew from Manchester to Paris, what a Fantastic airline, service and experience. Customer service is better than most other brands, with attention to comfort and quality. the onboard drinks were complimentary, and it was a nice surprise to experience a degree of civility from…

    Sentiment
    • Positive
    Content
    • Customer Service
    May 01, 2023
  • New aircraft, spacious business class

    The new aircraft has good seat configuration in business class. Very spacious. Before arrival good breakfast.

    Sentiment
    • Positive
    Content
    • Comfort and Legroom
    May 01, 2023
  • Air Mauritius flight to Cape Town with week stopover in Mauritius

    Great airline, comfortable, safe and good in flight entertainmen, Fabulous week in Mauritius, look forward to staying there again on our way home. Best snorkeling in front of Blue Beryl Guesthouse in Blue Bay where we stayed.

    Sentiment
    • Positive
    Content
    • Overall Experience
    Apr 01, 2023
  • Thank you for a great service!

    We flew home from Mauritius this morning to Heathrow with this airline after 10 wonderful nights on the island. I was so pleased with the whole process - wonderful staff, customer service and overall quality of flight. Firstly, wonderful keepsake gift bags for the children with…

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 01, 2023
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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