Positive Feedback for Capital Hilton in DC with Room for Improvement
Capital Hilton Feedback Report: Insights and Improvements

Positive Feedback for Capital Hilton in DC with Room for Improvement

1001 16th St NW, Washington, DC 20036, United States

Capital Hilton in Washington, DC, receives positive reviews for its great location near attractions like the White House and monuments, spacious rooms, excellent customer service from staff members like Frank Poku, and modern amenities. However, some guests raised concerns about additional fees, room cleanliness issues, and valet parking incidents.

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Featured Content
  • Very nice rooms, service & amazing location. Scooters are everywhere, easy to rent, and an amazing way to see everything!

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness
  • 10/10 Capital Hilton was a great choice all around! The front desk staff was amazing we had Frank and his customer service was exceptional!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • This hotel is exquisite! Frank provided top tier customer service and made us feel so welcomed. This will not be our last time at Capital Hilton!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • Theresa at the front desk was very helpful to me as I arrived early and hoped to check into my room in order to take a few phone meetings in tranquility.

    Sentiment
    • Positive
    Content
    • Check-in and Check-out Experience
  • We really enjoyed our stay here! Great location and nice staff. Frank, especially, went above and beyond to help us!!! He was awesome!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
  • Was at the hotel for a conference. Well run property, and catering was quite good. Did not stay in a room

    Sentiment
    • Positive
    Content
    • Overall Experience and Recommendation
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Sentiment Analysis (of 30 reviews)
94 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Capital Hilton based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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