Astropay Customers Face Issues with Withdrawals and Customer Support
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Astropay User Feedback Report: Insights & Solutions

Astropay Customers Face Issues with Withdrawals and Customer Support

Astropay customers are experiencing issues with withdrawals and customer support. Some users have reported unauthorized transfers and difficulty contacting support. There are also complaints of missing funds and account closures without proper explanation. Astropay is requesting additional documentation for fund verification, causing inconvenience for users. Overall, customers are unhappy with the service and lack of timely resolution to their concerns.

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  • Customer Service Managers
  • Financial Analysts
  • Risk Management Professionals
  • Digital Payment Solution Providers
  • Fintech Compliance Officers

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Custom Date - Apr 15, 2024
Featured Content
  • cancelaram minha conta com meus dados

    cancelaram minha conta com meus dados, com minha chave pix cpf cadastrada nela com tudo meu, vou entrar com uma açâo contra vocês se não tirarem, 79991372694

    Sentiment
    • Negative
    Content
    • Account Closure
    Dec 07, 2023
  • I cant not withdraw my money

    I cant not withdraw my money, getting a standard email answer from them, yesterday they called me Morris in the mail so i guess they send the same BS to every customer, if a customer can deposit it should be able to withdraw, its a fraud, so i have money in astropay that i can not withdraw and i cant use them anywhere, unbeleive, and the customer service is really bad

    Sentiment
    • Negative
    Content
    • Withdrawal Issues
    Dec 07, 2023
  • the problem of not being able to withdraw money from the account

    Why do you often remove the methods of depositing money in your app? You don't see this will be a inconvenience for customers because it's been a week now and I don't see a way to withdraw money from my app,you have to deal with this issue because it is a nuisance.

    Sentiment
    • Negative
    Content
    • Transfer Delay
    Dec 01, 2023
  • I had a problem with Astropay

    I had a problem with Astropay, which was solved by Astropay, now I am happy and thank you.

    Sentiment
    • Positive
    Content
    • Customer Support
    Nov 30, 2023
  • Les he enviado correo hace semanas por…

    Les he enviado correo hace semanas por una transferencia que hice y nunca impactó en mi cuenta necesito una solución o iniciaré la demanda legal en 24 hs

    Sentiment
    • None
    Content
    • Withdrawal Issues
    Nov 30, 2023
  • Me robaron dinero

    Buenos días. Recientemente he recibido una notificación en la app de astropay avisándome que en 7 días mi cuenta quedará cerrada de forma permanente. A lo que me doy cuenta que el dinero que tenia desapareció. Solo me aparece como si fuera una transferencia que obviamente nunca autorice. No me molesta que me cierren la cuenta ni los motivos. Pero si que me saquen el dinero siendo que hacia media hora que había recibido la notificación. Estoy muy decepcionado de astropay porque me parecía una muy buena billetera y por sobre todo segura. ID OVoBpK1q

    Sentiment
    • Negative
    Content
    • Account Closure
    Nov 29, 2023
  • See All Reviews
Sentiment Analysis
-52 Net Promoter
Score
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