Review Summary of Amazana Serpong Residence: Comfort Meets Confusion
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Review Summary of Amazana Serpong Residence: Comfort Meets Confusion

Amazana Serpong Residence: Uncover Guest Insights

Jl. Jelupang Raya No.75, Jelupang, Kec. Serpong Utara, Kota Tangerang Selatan, Banten 15323, Indonesia

Amazana Serpong Residence receives mixed reviews from guests. Many appreciate the comfortable rooms, clean facilities, and accessible location near the toll exit, which is convenient for travel to Soekarno-Hatta Airport. The amenities, including a swimming pool and gym, are generally well-received. However, guests have reported dissatisfaction with the staff's coordination, particularly regarding check-in and check-out procedures, which led to confusion and discomfort. Some reviews mention the cleanliness of shared facilities like the swimming pool. Overall, while the accommodation is seen as affordable and suitable for short stays, there are areas that require improvement in service and communication.

Source: Google Business Reviews of Apartemen Amazana Serpong Residence

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Customer Feedback Analysis of Apartemen Amazana Serpong Residence

In-depth review analysis of Amazana Serpong Residence. Discover insights on guest experiences, facilities, and service quality.

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Popular Phrases (limited preview)
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  • ok. deket pintu toll. ada gym dan kolam

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Open bo buangan dari ruko golden boulevard

    Sentiment
    • None
    Content
    • Facilities And Amenities

  • Penginapan nya cukup nyaman, ada balkon jd kalau ada yg mau ngerokok bisa. Amenitiesnya standar, air mineralnya botol yg kecil aja.

    Sentiment
    • Positive
    Content
    • Room Comfort And Cleanliness

  • Great location at the Toll exit. It is only 20 Minutes to Soekarno-Hatta Airport

    Sentiment
    • Positive
    Content
    • Location Convenience

  • This is great google. Just passing by to go home, it's cool, the apartment is nice, just ask for a review...Yeah, I don't know...

    Sentiment
    • None
    Content
    • Atmosphere And Environment

  • Ada kompor, dan peralatan makan, tempatnyaa baru dan bersih . Cocok untuk istirahat

    Sentiment
    • Positive
    Content
    • Facilities And Amenities
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Sentiment Analysis (limited preview)
67 Net Promoter
Score
Popular Topics (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Apartemen Amazana Serpong Residence based on online reviews collected from Google Business. The analysis helps Hotel Managers, Real Estate Investors, Customer Service Analysts, Hospitality Consultants, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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