Mixed Reviews for Zara App
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Zara App Feedback: Insights & Analysis Report

Mixed Reviews for Zara App

The Zara app has a mix of positive and negative reviews. Some users love the ease of use and quality of products, while others have had issues with frozen screens, difficulty navigating the app, and inaccurate inventory information. Price is also a concern for some users. Despite these issues, many users continue to shop with Zara.

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  • Customer Experience Specialists
  • App Developers
  • E-commerce Analysts

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Custom Date - Apr 16, 2024
Featured Content
  • Thankful

    I love the update on product restock and how easy it is to make a purchase!!!

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    May 23, 2023
  • Needs work

    Spent over an hour trying to finalize a purchase. App froze about five times, wouldn’t let me make changes to info or anything. Love the store tho.

    Sentiment
    • None
    Content
    • App Performance Issues
    May 21, 2023
  • Buyer

    Very easy to use the Zara app to make purchases

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    May 08, 2023
  • Constantly crashes

    Bad app. I have close and reopen several times during a shopping trip.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Apr 30, 2023
  • Customer service

    On Saturday 4/29 the associate is very great his name Rene he works at aventura mall
    He is ver friendly and good customer service 🥳⭐️

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    Apr 30, 2023
  • Always on portrait mode

    The ipad app is always on portrait mode. I dont use my ipad on portrait mode!!!
    Can you fix this please!
    So annoying, I almost don’t want to shop.

    Sentiment
    • Negative
    Content
    • Interface and Usability
    Apr 28, 2023
  • See All Reviews
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎ZARA based on online reviews collected from App Store. The analysis helps Retail Strategists, Marketing Managers, Customer Experience Specialists, App Developers, E-commerce Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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