Review of Virgin Pure's Customer Service and Water Machines
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Virgin Pure Feedback Analysis: Insights for Improvement

Review of Virgin Pure's Customer Service and Water Machines

Virgin Pure has received mixed reviews for their customer service, with some praising the helpfulness of staff like Dean and Candy, while others expressed frustration with issues like automatic renewal and referrals not being honored. However, many reviewers expressed satisfaction with the quality of the machines and their installation, and the helpfulness of service agents like Toffee and Cecilia when it came to resolving technical issues. Overall, Virgin Pure seems to have some areas for improvement in their customer service, but their machines are generally well-regarded by those who use them.

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Custom Date - May 04, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • My machine broke and service agent…

    My machine broke and service agent booked in repair and sorted things quickly

    Sentiment
    • Positive
    Content
    • Machine Breakdowns and Repairs
    May 22, 2023
  • Dean is amazing lovely chap makes job…

    Dean is amazing lovely chap makes job easier

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 22, 2023
  • Very helpful helped me get my machine…

    Very helpful helped me get my machine running properly again

    Sentiment
    • Positive
    Content
    • Machine Breakdowns and Repairs
    May 19, 2023
  • Offered me a deal over the phone and…

    Offered me a deal over the phone and she was very nice and polite.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 19, 2023
  • Top job

    Dean fitted my machine today very quick professional and informative top job

    Sentiment
    • Positive
    Content
    • Machine Installation Experience
    May 19, 2023
  • Assistant was more than helpful and…

    Assistant was more than helpful and happy with the service so far

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    May 18, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Virgin Pure  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Quality Assurance Specialists, Marketing Analysts, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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