Penn Metals Group has faced severe backlash from customers for failing to fulfill orders and provide refunds. Many customers express concern over the company's closure, lack of communication, and potential fraudulent behavior. Despite some positive experiences, the majority of reviews highlight significant issues with delivery, refunds, and overall business practices.
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I ordered Nov 2016. Gold coin. Never got a call back. No response. Left several messages. Completely unprofessional business. I've tried contacting everyone I could. But no luck.
Sentiment
Negative
Content
Communication Problems
Jul 07, 2017
I want my money back
Penn pre sold me over $4500 worth of 2017 silver eagles that where to be delivered end of Jan they cashed my check and two days later post a message that management was sick or something. Others were taking over and assured me I had nothing to worry about that they would keep the deal. Now they do answer the phone or reply to e mails. I have written the Atty General office in Texas they more or less told me they couldn't do anything about it. So much for Texas justice
Sentiment
Negative
Content
Business Closure
Mar 21, 2017
Still Waiting!!!
I feel so screwed by these people, they have not kept their promise to deliver my order or refund me nor do they return and calls or emails. I am forced to file a police report for the theft of my coins/money
Sentiment
Negative
Content
Legal Actions
Jan 14, 2017
Been nice doing business, you will be missed.
Always A+ service when buying or selling coins. Recent shut down was surprising and they way they are handling it is better than anyone could ask for. Received notice of cancellation and got full refund promptly. Best wishes.
Sentiment
Positive
Content
Customer Service
Dec 22, 2016
Penn Metals
Having experienced a few health issues in my own family, I can understand the turmoil it creates. Best wishes to the owner, as well as to the employees who are likely out looking for a new job.
Sentiment
Positive
Content
Health Crisis
Dec 09, 2016
Ordered on 11/13 and 11/20. No shipment
I called a few times and they are full of excuses. I'm thinking they might be going out of business. Their website doesn't even have product listed anymore.
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