Penn Metals Group Customer Reviews Summary
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Unveiling Customer Insights on Penn Metals Group

Penn Metals Group Customer Reviews Summary

Penn Metals Group has faced severe backlash from customers for failing to fulfill orders and provide refunds. Many customers express concern over the company's closure, lack of communication, and potential fraudulent behavior. Despite some positive experiences, the majority of reviews highlight significant issues with delivery, refunds, and overall business practices.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Ripped me off too

    I ordered Nov 2016. Gold coin. Never got a call back. No response. Left several messages. Completely unprofessional business. I've tried contacting everyone I could. But no luck.

    Sentiment
    • Negative
    Content
    • Communication Problems
    Jul 07, 2017
  • I want my money back

    Penn pre sold me over $4500 worth of 2017 silver eagles that where to be delivered end of Jan they cashed my check and two days later post a message that management was sick or something. Others were taking over and assured me I had nothing to worry about that they would keep the deal. Now they do answer the phone or reply to e mails. I have written the Atty General office in Texas they more or less told me they couldn't do anything about it. So much for Texas justice

    Sentiment
    • Negative
    Content
    • Business Closure
    Mar 21, 2017
  • Still Waiting!!!

    I feel so screwed by these people, they have not kept their promise to deliver my order or refund me nor do they return and calls or emails. I am forced to file a police report for the theft of my coins/money

    Sentiment
    • Negative
    Content
    • Legal Actions
    Jan 14, 2017
  • Been nice doing business, you will be missed.

    Always A+ service when buying or selling coins. Recent shut down was surprising and they way they are handling it is better than anyone could ask for. Received notice of cancellation and got full refund promptly. Best wishes.

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 22, 2016
  • Penn Metals

    Having experienced a few health issues in my own family, I can understand the turmoil it creates. Best wishes to the owner, as well as to the employees who are likely out looking for a new job.

    Sentiment
    • Positive
    Content
    • Health Crisis
    Dec 09, 2016
  • Ordered on 11/13 and 11/20. No shipment

    I called a few times and they are full of excuses. I'm thinking they might be going out of business. Their website doesn't even have product listed anymore.

    Sentiment
    • Negative
    Content
    • Business Closure
    Dec 09, 2016
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Sentiment Analysis (of 30 reviews)
-55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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