Historic Opulence at The Drake: Magnificent Mile Charm
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Historic Opulence at The Drake: Magnificent Mile Charm

Unveil The Drake's Elegance: Exclusive Customer Feedback Report

140 E Walton Pl, Chicago, IL 60611, United States

The Drake is a historic hotel in Chicago's Magnificent Mile area known for its opulent rooms, friendly staff, and iconic ambiance. Guests appreciate the proximity to Lake Michigan, old-school charm, and quality service. However, some reviews mention issues with hot water, room service, and outdated rooms. The hotel is praised for its historical elegance, cozy bar, excellent location, and accommodating staff.

Source: Google Business Reviews of The Drake

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Customer Feedback Analysis of The Drake

Discover the essence of The Drake with our in-depth customer feedback analysis. Uncover insights on service, ambiance, and more.

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  • Great historic hotel in the ideal location on the Magnificent Mile and near Oak Street Beach.

    Sentiment
    • Positive
    Content
    • Location & Proximity to Attractions

  • For a hotel that is over 100 years old... the facilities are great... the rooms are great... the staff is great

    Sentiment
    • Positive
    Content
    • Room Quality & Amenities

  • Drake’s Hotel Was Perfect I just didnt like the location because, drake recorded the video here besides that 9.5/10

    Sentiment
    • Positive
    Content
    • Location & Proximity to Attractions

  • Very good experience and friendly employees

    Sentiment
    • Positive
    Content
    • Staff Friendliness & Professionalism

  • Excellent stay. Love the Drake. ♥️

    Sentiment
    • Positive
    Content
    • Hotel Experience & Service Quality

  • Stopping at the Coq d'Or for a nightcap is always delightful! Truly, the best Old Fashioned in town!

    Sentiment
    • Positive
    Content
    • Food & Drink Experience
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Sentiment Analysis (limited preview)
83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Drake based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Professionals, Market Researchers, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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