Mixed Reviews for The Clermont London, Victoria Highlight Service and Cleanliness Issues
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Mixed Reviews for The Clermont London, Victoria Highlight Service and Cleanliness Issues

101 Buckingham Palace Rd, London SW1W 0SJ, United Kingdom

The Clermont London, Victoria receives mixed reviews for its service, cleanliness, room size, and staff professionalism. Positive points include the historical building, breakfast quality, and convenient location next to Victoria Station. However, there are concerns about room cleanliness, staff training, and customer service, with reports of bed bugs, dusty rooms, and unprofessional behavior. Despite some guests feeling like royalty with spacious rooms, excellent tea and coffee choices, and attentive staff, others faced issues with room size, breakfast quality, and unaddressed complaints.

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Popular Phrases (of 30 reviews)
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  • Great experience. The room was nice and clean, the bed was very comfortable. The staff is really nice and friendly. Historical building with beautiful architecture and interior

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Located in Victoria, easy access to anywhere in London, rooms are really comfortable, beds are huge compared to other hotels in London, you feel like royalty!! Best afternoon tea in the area

    Sentiment
    • Positive
    Content
    • Location Convenience and Access

  • Beautiful building. Very well located. Next to Victoria train station and the metro.Excellent attention from the staff.

    Sentiment
    • Positive
    Content
    • Location Convenience and Access

  • Tr猫s bonne exp茅rience dans ce magnifique h么tel ! Le personnel est tr猫s serviable.

    Sentiment
    • Positive
    Content
    • Hotel Service and Staff Excellence

  • The reception staff must be more professional and get trained in how approaching a customerThe staff in check in was goodThe staff in checkout was horrible and unprofessional

    Sentiment
    • Negative
    Content
    • Check-in and Check-out Experience

  • Great location, clean, nice interior, great value. Thanks to the friendly staff

    Sentiment
    • Positive
    Content
    • Location Convenience and Access
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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