Mixed Customer Reviews Highlighting Shipment Delays and Subscription Issues at Petjoy
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Mixed Customer Reviews Highlighting Shipment Delays and Subscription Issues at Petjoy

Unveil Hidden Insights in Petjoy Customer Feedback Report

Petjoy has received mixed reviews with customers praising the products but expressing frustration over delayed shipments, unauthorized charges, and subscription issues. Complaints include poor customer service, difficulties in canceling subscriptions, and dissatisfaction with product effectiveness. Some customers feel misled by ads and express concerns about being scammed and facing challenges in getting refunds. Despite positive remarks on product quality, the company faces significant criticism for its business practices and lack of transparency.

Source: Trustpilot Reviews of Petjoy 

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Customer Feedback Analysis of Petjoy 

Explore the in-depth analysis of Petjoy's customer feedback covering product quality to service issues.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Now 3 months-They don't ship!

    They don't ship. I'm still waiting on an order placed November of 2023. Whenever I call they say they'll look into it and they very sorry. That doesn't cut it. The product may be good but getting it isn't. I'm now looking into second party shippers before re-ordering any product they make.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Feb 19, 2024
  • Good products

    Good products, fast shipping. Lola loves her multivitamin and her probiotic.

    Sentiment
    • Positive
    Content
    • Product Quality
    Oct 01, 2023
  • I believed cancelled my subscription…

    I believed cancelled my subscription months ago and then another package came and I was charged again.. subscription services feels like I got scammed for $96.. felt mislead by advertisements. Never again!

    Sentiment
    • Negative
    Content
    • Subscription Complaints
    Sep 19, 2023
  • I haven’t gotten to try this product…

    I haven’t gotten to try this product yet. So I can’t give a reference yet. Thank you

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 08, 2023
  • My dog likes the chews and I can see a…

    My dog likes the chews and I can see a little improvement but not a lot yet but she has only been on them for less than a month. She is on the Balance probiotics. I am hoping that they will help with her itching. She hasn't stopped yet but her paws do look a little better.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 04, 2023
  • Help my fur baby

    My baby needs help with her body so I ordered 2 products to help. It was easy and helpful. I enjoyed reading about the company and other products. I'm happy to say I like what I read and can't wait to help my fur baby get healthier.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 29, 2023
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Sentiment Analysis (limited preview)
16 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Petjoy  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, E-commerce Managers, Product Development Specialists, Brand Reputation Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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