Mixed Customer Feedback for Inspira Financial: Praise for Customer Service but Complaints about Wait Times and Account Access
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Mixed Customer Feedback for Inspira Financial: Praise for Customer Service but Complaints about Wait Times and Account Access

Overall, Inspira Financial receives mixed reviews from customers. While some praise the helpful and efficient customer service, others complain about long wait times, unclear instructions, and difficulties accessing accounts. The company's self-service options and registration process seem to need improvement to enhance user experience.

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Custom Date - Apr 13, 2024
Featured Content
  • Although the customer service person I…

    Although the customer service person I spoke to was super helpful, the wait to speak to someone on the phone was ridiculous.

    Sentiment
    • None
    Content
    • Wait Time and Call Handling
    Mar 12, 2024
  • Great customer service

    Great customer service. He was very helpful and easy to speak to. All my issues were resolved in a timely manner.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • Tiene paciencia y me explico…

    Tiene paciencia y me explico detalladamente para ayudarme

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • Not a fan

    It’s so hard to get ahold of anyone in the company Was on wait times for over an hour to talk to someone Been trying to long into my account for about 2 months

    Sentiment
    • Negative
    Content
    • Wait Time and Call Handling
    Mar 12, 2024
  • horrible experience

    has taken 2 years and waiting 45 minutes online and bunch of hoops to claim $2600 IRA from previous employer. All i has was annual statement but according to this company was not information to claim my money. horrible! if company was indiana based would have contacted state to assist.

    Sentiment
    • Negative
    Content
    • Account Management and Documentation
    Mar 12, 2024
  • Slow, but decent service

    I’ve only been instructed to work with Inspira after my IRA needed to be rolled over to my current employer. Their self-service options to register are a bit shaky which then requires a contact to the support team (which is ‘experiencing high volume of contacts’ and had significant delays). Otherwise, can’t complain. Let’s see if my portfolio is successfully rolled over.

    Sentiment
    • Positive
    Content
    • Ease of Use and Self-Service Options
    Mar 12, 2024
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  • This page displays purchase options and a preview of the customer feedback analysis report for Inspira Financial  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Product Managers, Marketing Strategists, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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