Executive Summary of ZoomInfo App User Reviews: Issues and Feedback
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Executive Summary of ZoomInfo App User Reviews: Issues and Feedback

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The ZoomInfo app has received predominantly negative feedback from users, citing frequent login issues, crashing, and difficulties navigating the interface. Many users are unable to log in or get past the welcome screen, leading to frustration. Additionally, the app lacks essential features available on the desktop version, such as exporting contacts to CRM systems. Users have reported inaccuracies in the data provided, further diminishing the app's credibility. While some users appreciate the data quality and web functionality, the mobile experience is criticized for being unstable and poorly designed, resulting in a lack of usability for professionals who rely heavily on quick and efficient data access.

Source: App Store Reviews of ZoomInfo

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Customer Feedback Analysis of ZoomInfo

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Mixed Feelings

    The website is fantastic, but not having filters in the App is a major letdown.

    Sentiment
    • Negative
    Content
    • Functionality Limitations
    Jun 18, 2024
  • Broke

    App doesn’t even load. Like many others saying.

    Sentiment
    • Negative
    Content
    • App Loading Issues
    Jan 16, 2024
  • App won’t open.

    Ii have use it for 6 months. Won’t open. I deleted and downloaded twice. Won’t open.

    Sentiment
    • Negative
    Content
    • App Loading Issues
    Dec 19, 2023
  • Doesn’t do anything

    3 page tutorial and that’s it. Can’t get around it to even log in.

    Sentiment
    • Negative
    Content
    • User Interface Problems
    Aug 29, 2022
  • Love this app

    Helps with my prospecting - especially on the go!

    Sentiment
    • Positive
    Content
    • Functionality Limitations
    Aug 16, 2022
  • Love

    So much love for zoominfo

    Sentiment
    • Positive
    Content
    • User Experience Frustrations
    Jan 11, 2022
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ZoomInfo based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Sales Professionals, Marketing Strategists, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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