Shangri-La Yangzhou impresses with attentive staff, clean rooms, and excellent service. Guests appreciate the spacious rooms, good food quality, and various amenities like a pool and gym. However, some mention issues with room maintenance, room design, and hotel location. Overall, the hotel stands out for its friendly and helpful staff, comfortable accommodations, and delicious breakfast options.
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I already slept in 3 hotels in Yanghzou city but this one is from far the best one I ever did there.Everything is very good : service, people working there, rooms... I have nothing negative to say.I recommand it to everybody !
Sentiment
Positive
Content
Overall Experience
Great Hotel, Excellent Personnel
Very nice hotel, staff was excellent, very friendly and very helpful. Rooms are large and very tidy, Food was very nice. 14-30 minutes to the city center depending on traffic. Very close to some good museums.
Sentiment
Positive
Content
Staff Friendliness
Great place to stay in Yangzhou
Third time here and first time in shangri la - this is a great hotel with excellent facilities. I had the buffet on 3 nights and thoroughly enjoyed it. Breakfast is also very good - lots of choice and friendly staff wiling to assist at all times. Staff at the front desk are great. Many of them dual language speakers (English) so made it easy for me to communicate. I used the pool which was very clean and relatively quiet. They have lockers with towels and toiletries on hand - hairdryer and sham...
Sentiment
Positive
Content
Food & Dining Experience
Average
Average hotel. Rooms are a bit worn out, but still somehow acceptable. The Lobby bar is lacking most of the stuff displayed on the menu: No gin tonic, only limited beers, most of the red wines not available. A simple platter of sushi took over 30 min. Breakfast is average to ok. However, room rates are cheap. You get what you pay. Sorry to say that this property does not live up to the usually high standards of Shangri-La.
Sentiment
None
Content
Value for Money
Amazing History in Yangzhou
Had business in Yangzhou so stayed at Shangri-La. great location for me to get to factories. The hotel is located in new development area and is fantastic. Great staff. Nicky Yao did great welcome on arrival and checked me in. Helped with Wifi as well thanks Nicky. Restaurant is tremendous but second floor restaurant is probably best for selection. I ate in longe bar and food great and seating comfortable. Used gym which is best equipped I’ve ever seen. Breakfast great thanks to Mark Ma and Eri...
Sentiment
Positive
Content
Overall Experience
Good facilities, service can do better
Stayed for 3 nights1. Rooms - good view and a lot of light, facilities are good but just a very weird smell like the carpet just had been washed before...2. Internet access - on todays world, it shouldn’t need 3 different staff and about 20 min to access to something so basic like wifi... once done it was working well though3. Chinese restaurant - was ok4. Went to the gym at 10 pm, first no greetings from the staff who was too busy counting papers. The cleaner gave me a pen because the receptio...
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