Ryanair Customer Reviews: Budget-Friendly Flights with Service Challenges
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Ryanair Customer Reviews: Budget-Friendly Flights with Service Challenges

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Ryanair has received a mixed bag of reviews from customers, with many praising its low fares and reliable service, particularly for students and budget travelers. However, the airline faces significant criticism regarding its customer service, particularly when it comes to baggage handling and additional fees. Numerous travelers expressed their frustration over unexpected charges, rude staff, and the lack of support during delays or issues at the airport. Some customers noted that while Ryanair offers a low-cost option, the hidden fees and poor treatment can detract from the overall travel experience. Overall, Ryanair remains a popular choice due to its budget-friendly pricing, but many users recommend caution due to service-related concerns.

Source: Trustpilot Reviews of Ryanair 

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Customer Feedback Analysis of Ryanair 

Discover insights from Ryanair customer feedback, including service challenges and pricing. Essential for travel industry professionals.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Ryanair er noget Skidt

    Ryanair er noget Skidt. Ingen kundeservice og generelt bare utrolig dÄrlig service.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Dec 04, 2024
  • Disgraceful

    I looked at tickets: if you buy for 1 person it is ÂŁ188 when you select 2 persons it is ÂŁ218Disgraceful I have no other option for my destination but I hate the fact that they are doing this

    Sentiment
    • Negative
    Content
    • Pricing and Fees
    Dec 03, 2024
  • Don’t fly Ryanair

    I asked for a window seat and i got this

    Sentiment
    • Negative
    Content
    • Onboard Experience
    Dec 02, 2024
  • Where is my refund

    They gave greenlight for my refund, however where is the money? Why it's not in my account?

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Dec 02, 2024
  • 2h30 de retard à l aller sur un vol…

    2h30 de retard à l aller sur un vol limoges Marseille et idem au retour !!! Une honte !!!! J ai passé plus de temps à l aeroport que dans l avion !!! Une compagnie de Roumains!!

    Sentiment
    • Negative
    Content
    • Flight Delays
    Dec 02, 2024
  • Rigtig fint firma

    SĂžd personaleLet forsinkelse Fin flyvetur

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Nov 30, 2024
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ryanair  based on online reviews collected from Trustpilot. The analysis helps Travel Agents, Airlines Industry Analysts, Customer Experience Managers, Marketing Professionals, Airline Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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