Reverb: Vast Selection, Buyer/Seller Protection, Positive Experiences
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Reverb: Vast Selection, Buyer/Seller Protection, Positive Experiences

Reverb is praised for its vast selection of musical instruments, ease of use, buyer/seller protection, and overall positive buying experiences. Users highlight the platform's efficiency in finding both new and used gear, although some mention recent communication issues and rising fees. Despite this, Reverb remains a top choice for musicians looking to buy and sell instruments online.

Best for
  • Music Retailers
  • Online Marketplace Managers
  • Musical Instrument Manufacturers
  • E-commerce Strategists
  • Customer Experience Analysts

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Custom Date - May 22, 2024
Featured Content
  • great easy to navigate site with great…

    great easy to navigate site with great support

    Sentiment
    • Positive
    Content
    • Ease of Use and Navigation
    May 01, 2024
  • Matrix Green rare & discontinued

    Bought a rare guitar strap at great price. Out of stock everywhere. Quick delivery. Great looking strap as pictured.

    Sentiment
    • Positive
    Content
    • Quality of Products
    May 01, 2024
  • I’ve never had a bad experience.

    I bought a Taylor 414ce in Sinker Redwood through Reverb. The transaction was and the guitar is flawless!Very pleased!

    Sentiment
    • Positive
    Content
    • Quality of Products
    Apr 27, 2024
  • Seller offers made things affordable

    Found what I was looking for, saved several and got seller offers on a few then made my decisions and purchased.

    Sentiment
    • Positive
    Content
    • Transaction Process and Security
    Apr 27, 2024
  • Excellent Experience

    Good communication, great negotiation, smooth sale and quick super well packaged delivery absolutely brilliant, Cannot fault.

    Sentiment
    • Positive
    Content
    • Communication and Support
    Apr 26, 2024
  • Awesome Music Gear Marketplace

    Reverb is the best two-sided marketplace I have ever used, and certainly the best one for music gear!

    Sentiment
    • Positive
    Content
    • Quality of Products
    Apr 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Reverb  based on online reviews collected from Trustpilot. The analysis helps Music Retailers, Online Marketplace Managers, Musical Instrument Manufacturers, E-commerce Strategists, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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