Luxury Stay in Downtown Chicago with Excellent Service and Amenities
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Luxury Stay in Downtown Chicago with Excellent Service and Amenities

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11 S La Salle St, Chicago, IL 60603, United States

Luxurious spacious rooms, excellent customer service, and a central downtown location characterize Residence Inn by Marriott Chicago Downtown/Loop. Guests appreciate the friendly and helpful staff, cleanliness, and convenient amenities like kitchenettes. Breakfast receives high praise for its variety and quality. However, some guests experienced issues with room cleanliness and front desk service. Overall, the hotel offers a comfortable stay with easy access to attractions like Cloud Gate and the riverwalk.

Source: Google Business Reviews of Residence Inn by Marriott Chicago

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Customer Feedback Analysis of Residence Inn by Marriott Chicago

Discover in-depth customer feedback analysis for Residence Inn Chicago Downtown/Loop. Improve your business with real insights.

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  • Good location for business, limited shopping area and restaurantsRooms: Big roomsFood & drinks: Breakfast is one of the best

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Rooms are clean. The lobby is locked except for key card access after 8 so it seems safe. There are door people.

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Walkable location and great continental breakfastNearby activities: Ice cream museumNoteworthy details: Great continental breakfast

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Arrived at 3pm, room wasn't ready, no charm from reception, service just meh

    Sentiment
    • Negative
    Content
    • Check-in Experience

  • Great location and excellent customer service.

    Sentiment
    • Positive
    Content
    • Customer Service

  • Best hotel for downtown Chicago. Central to everything and the service is fabulous.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
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Sentiment Analysis (limited preview)
74 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Residence Inn by Marriott Chicago Downtown/Loop based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Industry Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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