Executive Summary: Hilton London Paddington - Proximity & Service Stand Out Amid Calls for Renovation
Unlock Key Insights: Hilton Paddington Feedback Analysis

Executive Summary: Hilton London Paddington - Proximity & Service Stand Out Amid Calls for Renovation

146 Praed St, London W2 1EE, United Kingdom

The Hilton London Paddington hotel impresses with its prime location near transportation hubs, but guests highlight the need for room renovations and updated amenities. Positive aspects include friendly staff, convenience for travelers, and good service. Some rooms are described as outdated, lacking luxuries like fridges, but the cleanliness and comfort are generally satisfactory. Despite mixed reviews on room quality, the hotel's proximity to Paddington Station remains a key selling point. Guests appreciate the accessible location for trains and the underground, with varied breakfast options receiving praise.

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Popular Phrases (of 30 reviews)
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  • Very fancy, but you will, of course, pay for it. I recommend the dry ice cocktails from the bar

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Rooms: Comfortable and very cleanNearby activities: Metro in front of the hotel and close to the most beautiful areas of LondonFood & drinks: Good and varied breakfast

    Sentiment
    • Positive
    Content
    • Comfort and Amenities

  • Very kind Concierge helped me with a Taxi to Luton Airport when our transfer didn't arrive. Recommend highly.

    Sentiment
    • Positive
    Content
    • Service and Staff

  • The location is very good. Paddington station is just next door and you can walk indoors as there is a connecting door on the 2nd level of the station between the station and hotel.The room is standard and comfortable. Service was good. Breakfast was ok.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Very nice, clean and convenient. The staff were incredibly friendly. The only ding for me was the very stiff bed and it was difficult to keep the room cool.

    Sentiment
    • Positive
    Content
    • Comfort and Amenities

  • Awesome. In the heart of London. Close to Bus stop, underground station and British Rail.

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton London Paddington based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Tourism Marketers, Travel Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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