Allivet: Customer Service, Communication, and Pricing Woes
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Allivet: Customer Service, Communication, and Pricing Woes

Customers express dissatisfaction with Allivet's service, highlighting issues such as inaccurate shipping, communication problems, pricing discrepancies, long processing times, and difficulties in canceling autoship. Complaints about language barriers, prescription verification delays, lack of follow-ups, and discrepancies in advertised prices were frequent. Many customers experienced frustration due to ineffective customer service, order processing delays, and difficulties in resolving issues. Instances where incorrect or incomplete orders were received also contributed to negative experiences. Allivet's customer service, prescription handling, communication efficiency, and pricing accuracy were key pain points highlighted by reviewers.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • clueless phone reps that sound like highschoolers

    Customer service sounds like they hired a high school kid to answer the phone. Clueless about everything i asked. ( called for pricing on Rx meds) Had to spell the drug three times. Couldnt answer simple questions. Not using this company!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 28, 2024
  • On hold for 12 minutes (the recording…

    On hold for 12 minutes (the recording said 2 minutes) then disconnected! Directly called back, they were now closed. Called the next morning, could not understand person. Prices are great but I can’t communicate to get supplies needed.

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Mar 27, 2024
  • NOT HAPPY

    NOT HAPPY. They operate overseas... so turn around is screwall. My vet sent rx and they do not have it. Bad all around. STAY AWAY.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Feb 10, 2024
  • This is a classic Bait & Switch scam

    This is a classic scam. One online ad said 28 cnet per tab for 100 mg Carprofen, but when you go to the website to place an order, is 68 cents - 250% more.Bait & Switch Baby!

    Sentiment
    • Negative
    Content
    • Price Discrepancies and Increases
    Nov 20, 2023
  • Two days and meds not shipped

    Two days and meds not shipped. Customer service lied when they tell you they will ship it today and then don't ship. Never again.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Sep 21, 2023
  • Terrible customer service and super…

    Terrible customer service and super long processing times for orders even when you pay $22 for next day shipping, they'll probably take 3-4 days to process your order so it would be faster to order from somewhere else that isn't so slow to ship it out and save your money

    Sentiment
    • Negative
    Content
    • Shipping and Delivery Issues
    Jul 27, 2023
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Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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