Allivet: Customer Service, Communication, and Pricing Woes
Unlock Key Insights from Allivet Customer Feedback Report
Customers express dissatisfaction with Allivet's service, highlighting issues such as inaccurate shipping, communication problems, pricing discrepancies, long processing times, and difficulties in canceling autoship. Complaints about language barriers, prescription verification delays, lack of follow-ups, and discrepancies in advertised prices were frequent. Many customers experienced frustration due to ineffective customer service, order processing delays, and difficulties in resolving issues. Instances where incorrect or incomplete orders were received also contributed to negative experiences. Allivet's customer service, prescription handling, communication efficiency, and pricing accuracy were key pain points highlighted by reviewers.
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Customer service sounds like they hired a high school kid to answer the phone. Clueless about everything i asked. ( called for pricing on Rx meds) Had to spell the drug three times. Couldnt answer simple questions. Not using this company!
Sentiment
Negative
Content
Customer Service Experience
Mar 28, 2024
On hold for 12 minutes (the recording…
On hold for 12 minutes (the recording said 2 minutes) then disconnected! Directly called back, they were now closed. Called the next morning, could not understand person. Prices are great but I can’t communicate to get supplies needed.
Sentiment
Negative
Content
Communication Challenges
Mar 27, 2024
NOT HAPPY
NOT HAPPY. They operate overseas... so turn around is screwall. My vet sent rx and they do not have it. Bad all around. STAY AWAY.
Sentiment
Negative
Content
Shipping and Delivery Issues
Feb 10, 2024
This is a classic Bait & Switch scam
This is a classic scam. One online ad said 28 cnet per tab for 100 mg Carprofen, but when you go to the website to place an order, is 68 cents - 250% more.Bait & Switch Baby!
Sentiment
Negative
Content
Price Discrepancies and Increases
Nov 20, 2023
Two days and meds not shipped
Two days and meds not shipped. Customer service lied when they tell you they will ship it today and then don't ship. Never again.
Sentiment
Negative
Content
Shipping and Delivery Issues
Sep 21, 2023
Terrible customer service and super…
Terrible customer service and super long processing times for orders even when you pay $22 for next day shipping, they'll probably take 3-4 days to process your order so it would be faster to order from somewhere else that isn't so slow to ship it out and save your money
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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