Mixed Customer Feedback for Teknosa App
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Mixed Customer Feedback for Teknosa App

Teknosa, a leading electronics retailer, receives mixed reviews on their app. While some customers praise the reasonable prices and good service quality, others complain about poor customer service, technical issues with the app, and disappointing product quality. Despite some positive feedback on the ease of use and fast delivery, there are concerns about the need for further app improvement and better customer service training. The company's reputation for having real and valuable promotions is highlighted in several reviews, along with specific incidents of dissatisfaction regarding payment processes and in-store experiences.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sabancı

    Tüpçü kazanacağına Sabancı kazansın. Fiyatlar makul hizmet kalitesi iyi

    Sentiment
    • Positive
    Content
    • Price and Value
    Apr 16, 2024
  • Online uygulama

    Site bilgiler ve ürün hakkında detaylı bilgilere ulaşmak çok kolay ve açıklayıcı dır

    Sentiment
    • Positive
    Content
    • User Experience with the App
    Apr 15, 2024
  • Bozuk ürün sattılar iade almadılar

    Aldığım ürün bozuk çıktı iade etmek istedim bana zorla servise yollattılar tamir edip bana yolladılar müşteri hizmetleri çok kötü ve yalan söylüyorlar KİMSE BOZUK ÜRÜN SATAMAZ !! Xiaomi ürünleri almayın burdan

    Sentiment
    • Negative
    Content
    • Product Quality and Returns
    Apr 08, 2024
  • Türkiye’nin en iyisi

    Uygulama çok kolay kullanılıyor ürünler çok temiz tavsiye ederim

    Sentiment
    • Positive
    Content
    • User Experience with the App
    Apr 05, 2024
  • igrenc

    berbat bir firma. musteri temsilcisine asla ulasamiyosunuz bulunmaz hint kumasi mubarek. bir sey danisamayacaksak ne diye oturuyorlar orada? bir de 1.900TL ye urun ekledim 39.90tl kargo parasi cikti vallahi saka gibisiniz. Vatan sizden bin kat iyi valla zaten Allah sasirtti da teknosayi indirdim yoksa vatandan sasar miyim hic!

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 04, 2024
  • User

    Sizden ürün alırken tereddütte kalmıyorum daha öncede tv almıştım

    Sentiment
    • Positive
    Content
    • Product Quality and Returns
    Mar 25, 2024
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Teknosa – Alışveriş, Teknoloji based on online reviews collected from App Store. The analysis helps Retail Managers, Product Managers, Customer Service Trainers, UX/UI Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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