Mixed Customer Reviews Highlighting Image Variety and Customer Service Issues at Dreamstime
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Mixed Customer Reviews Highlighting Image Variety and Customer Service Issues at Dreamstime

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Dreamstime receives mixed reviews from customers. While some praise the variety of images and helpful customer service representatives like Kimberly and Gladys, others complain about billing issues, misleading free trials, and difficulty using the website. Despite some positive experiences with refunds and personal assistance, there are concerns about automatic charges, unclear subscription terms, and the quality of the free trial offerings.

Source: Trustpilot Reviews of Dreamstime 

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Customer Feedback Analysis of Dreamstime 

Explore our in-depth analysis of Dreamstime customer feedback, highlighting image variety, billing issues, and service.

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Custom Date - Jan 01, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Scam site.

    Scam site.Advertisement is false.Free Trial = Watermark on Pictures.

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Apr 17, 2024
  • Auto pay

    I contacted Dreamtime about an auto payment issue and Kimberly got back to me very quickly with a resolution.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 08, 2024
  • Issue resolved

    Kimberly was able to resolve my issue promptly and effectively. She is a pleasant and professional.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 04, 2024
  • Subscription is affordable

    Subscription is affordable. Photos are of high quality. Download is simple and fast. Final presentation is stunning.

    Sentiment
    • Positive
    Content
    • Image Quality and Variety
    Apr 02, 2024
  • I don't like their assignment…

    I don't like their assignment photography contest because they are really picky what photos can be entered.

    Sentiment
    • Negative
    Content
    • Stock Photo Selection
    Mar 28, 2024
  • Contacted the customer service…

    Contacted the customer service regarding an issue. It was promptly addressed by Dreamstime's team and resolved qucikly.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 21, 2024
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Dreamstime  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Graphic Designers, Content Creators, Business Analysts, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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