Mixed Reviews for Bluevine: Excellent Customer Service Amid Account Access Concerns
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Mixed Reviews for Bluevine: Excellent Customer Service Amid Account Access Concerns

Bluevine receives mixed reviews on Trustpilot, with customers praising the excellent customer service, ease of communication, and fast account setup process. However, some users expressed dissatisfaction with issues related to account access, security checks, and delays in fund refunds. Representatives like Coby, Jesse, and Owen received specific commendations for their helpfulness and knowledge. Despite some negative experiences, Bluevine is recommended for online businesses due to its user-friendly interface and supportive customer service.

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Custom Date - May 30, 2024
Featured Content
  • Best customer service

    Best customer service! Quick access through chat and everything was solved, so quickly, and so professionally!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Julia was very insightful and provided…

    Julia was very insightful and provided guidance on new benefits I was unaware of.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Julia was great

    Julia was great - She tried to help me achieving more in the interest rate as well as my business goals. Thanks Julia

    Sentiment
    • Positive
    Content
    • Positive Banking Experience
    Apr 21, 2024
  • Owen was patient and very responsive

    Owen was patient and very responsive. A pleasure to talk to and work with.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
  • Crooks $500 for a returned payment fee

    Crooks $500 for a returned payment fee, on top of all the other high-interest they charge. Thieves

    Sentiment
    • Negative
    Content
    • Disputes and Refunds
    Apr 18, 2024
  • Great communication

    Great communication. Easy to work with. A bank that actually feels like they're on your side.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 15, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bluevine  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Banking Professionals, Digital Marketers, Business Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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