Exceptional Hospitality at Chicago's Hotel EMC2
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Exceptional Hospitality at Chicago's Hotel EMC2

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The Hotel EMC2 in Streeterville, Chicago, offers unique rooms with modern decor and robots Leo and Cleo for guests' delight. The staff, especially Aubrey, Tiara, and Jackie, provide exceptional hospitality and make guests feel welcomed and accommodated. The hotel is conveniently located in the heart of downtown, close to Michigan Ave and restaurants, bars, and tourist attractions. The Albert restaurant and bar serve delicious food and drinks, and the front desk provides prompt service. Overall, guests recommend the hotel for its swanky vibe, immaculate rooms, friendly staff, and great location.

Source: Tripadvisor Reviews of Hotel EMC2, Autograph Collection

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Customer Feedback Analysis of Hotel EMC2, Autograph Collection

Explore Hotel EMC2's exceptional hospitality through our detailed customer feedback analysis. Perfect for industry insiders.

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Custom Date - Jan 07, 2025
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  • Great Hotel

    Aubrey and Jackie were great! Everyone here is very kind and helpful. The neighborhood and proximity to Michigan Ave are ideal. Would definitely stay again. Also, the room is BEAUTIFUL. Don’t hesitate- book it!

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Modern Design
    May 01, 2023
  • Swanky and fun

    Everyone is great! Aubrey is especially helpful and brings joys whenever you walk into the building. Swanky hotel vibes. Good drinks and food at the hotel bar. Have come here multiple times and plan to return again.

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Friendliness
    May 01, 2023
  • Bday celebration

    Aubrey the bellman was sp helpful and amazing!! Jackie was also amazing with helping us checking in! Would go back!! Great place for thr family. Great drinks and service was exceptional. Rooms were beautiful and clean.

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Friendliness
    May 01, 2023
  • Hands down excellent customer service!!

    The hotel is perfectly located, staff understands hospitality and treats every guest with class. Especially Aubrey and the morning front desk girls 5/7-5/8! Highly recommend this hotel. The robots were also a treat!

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Friendliness
    May 01, 2023
  • Weekend getaway with friends

    We came for Dinner with a view which was just a few minutes walk away. The staff are helpful and we were always greeted with smiling faces . A special thanks to Aubrey Chelsea and Tiara for making us feel welcome!

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Friendliness
    May 01, 2023
  • Loved it

    The hotel was nice and aesthetically pleasing. The stuff were all nice and very helpful. The bar and restaurant located in the hotel was great as well. The food and drinks were all tasty, definitely enjoyed my stay!

    Sentiment
    • Positive
    Content
    • Restaurant and Dining Experience
    Apr 01, 2023
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Sentiment Analysis (limited preview)
100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel EMC2, Autograph Collection based on online reviews collected from Tripadvisor. The analysis helps Hospitality Consultants, Hotel Managers, Travel Agents, Customer Experience Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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