Review Summary of Cambridge Savings Bank Mobile App Performance
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Review Summary of Cambridge Savings Bank Mobile App Performance

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Cambridge Savings Bank (CSB) has garnered mixed reviews regarding its mobile banking app. While many users appreciate the friendly staff and the app's overall functionality, several issues persist, particularly with mobile check deposits, which require multiple attempts for successful photo captures. Users have also requested features such as memo lines for transfers and the return of widget support for iOS. Despite these challenges, the app is described as user-friendly, reliable, and an essential tool for managing banking needs. However, some customers have expressed concerns over security incidents and the app's effectiveness during critical times, such as the COVID-19 pandemic. Overall, CSB provides solid service, but improvements are needed in mobile deposit functionality and customer support responsiveness.

Source: App Store Reviews of Cambridge Savings Bank

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Customer Feedback Analysis of Cambridge Savings Bank

Insightful analysis of Cambridge Savings Bank mobile app reviews, covering usability, security, and customer service.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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  • Why would you make your app worse?

    The mobile check deposit module used to function. It was a terrible decision to make in non-functional. Why would anyone do that? Users have to mail their checks to the bank now. It’s so stupid.

    Sentiment
    • Negative
    Content
    • Mobile Check Deposit Issues
    Jun 03, 2024
  • Why I like CSB

    I’ve been with CSB since moving to Arlington 30 years ago. The staff has always been personable and helpful. I’m grateful to have a local bank with all the services I’ve ever needed.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 30, 2023
  • App is fine

    App is fine but when making a transfer a memo line should be an option. 15 words or less kind of thing

    Sentiment
    • Negative
    Content
    • App Features Request
    Jan 30, 2021
  • So convenient and Environmentally friendly

    Although everyone I’ve met at the bank has been super friendly and helpful, I just love depositing checks and paying bills from my phone!

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 14, 2019
  • Limited functionality

    I can pay, but I can’t schedule multiple payments, and I can edit existing payment amounts or time of delivery. Love CSB, please upgrade this app! Thanks.

    Sentiment
    • Negative
    Content
    • Payment Scheduling
    Feb 16, 2019
  • Authentication

    I’ve been struggling with secondary authentication with this bank. Their website won’t send email or text you. Same with this app. It says it’s calling you but it never goes through

    Sentiment
    • Negative
    Content
    • Account Security
    Aug 18, 2018
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cambridge Savings Bank based on online reviews collected from App Store. The analysis helps Banking Professionals, Mobile App Developers, Customer Experience Managers, Digital Marketing Specialists, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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