Mixed Reviews for Airalo's eSIM Travel Service
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Mixed Reviews for Airalo's eSIM Travel Service

Airalo's eSIM service for international travel receives mixed reviews. Users appreciate the ease of finding and setting up plans, cost-effectiveness, and convenience. However, some encounter issues with activation, customer service, and connectivity in certain countries. Suggestions for improvement include more stable data connections, better pricing, clearer instructions, and enhanced customer support.

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  • Customer Service Executives
  • Telecommunications Analysts
  • Travel Industry Consultants
  • Digital Nomad Advisors

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad service again and again

    We had terrible service connection with them in Greece, Japan, and Indonesia, and their customer service wasn’t timely. Lots of money spent for nothing!

    Sentiment
    • Negative
    Content
    • Coverage and Reliability
    Jul 23, 2024
  • Referral program doesnt work well

    I referred a friend, and used my code to sign up, bought an esim and never got the promised referral

    Sentiment
    • Negative
    Content
    • Refund and Payment Problems
    Jul 23, 2024
  • Very convenient!

    As a person who travels to Asia quite often, I have always bought a Sim card upon arrival. This is my first experience using an E Sim card so very easy to use and will use this from now on.

    Sentiment
    • Positive
    Content
    • Ease of Use and Setup
    Jul 23, 2024
  • Easy to use, good service

    You have to follow the setup instructions very closely but once it's up and running it's great. Definitely going to keep buying their products on my international travels.

    Sentiment
    • Positive
    Content
    • Ease of Use and Setup
    Jul 22, 2024
  • Awful experience

    Do not try this unless you want your phone screwed up and can’t use their card while traveling. Their customer service can only be reached by chat and they don’t respond. DO NOT TRY THIS

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 21, 2024
  • Best app ever when you are traveling

    Saw an ad on youtube, I've decided to give it a try it worked flawlessly during my stay in the USA.. easy and simple to use.. I would recommend this app to anyone who is traveling and needs an esim

    Sentiment
    • Positive
    Content
    • Ease of Use and Setup
    Jul 21, 2024
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Airalo: eSIM Travel & Internet based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, Telecommunications Analysts, Travel Industry Consultants, Digital Nomad Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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