Skillshare Review Summary: Overwhelmingly Negative Customer Feedback
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Skillshare Review Summary: Overwhelmingly Negative Customer Feedback

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Skillshare receives overwhelmingly negative reviews for their billing practices, lack of transparency, poor customer service, and refusal to provide refunds. Customers report unauthorized charges, difficulty canceling memberships, and subpar content compared to free alternatives like YouTube.

Source: Trustpilot Reviews of Skillshare 

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Customer Feedback Analysis of Skillshare 

In-depth analysis of Skillshare customer feedback, focusing on billing, service, content quality, and more.

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Custom Date - Jan 10, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I want my refund for the premature…

    I want my refund for the premature payment you took for you annual subscription. My renewal day was set for May 5, 2024 and you charged my card on May 4,2024. Give back my money you thieves!!!

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    May 04, 2024
  • scam

    company refuses to refund unused/wanted membership as soon as its activated.

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    May 01, 2024
  • Awful customer service

    Awful customer service! I feel tricked out of a years subscription and they refuse to refund after it auto renewed from a free trial

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    Apr 19, 2024
  • Same billing issues as others

    Same billing issues as others. No refund even on the day billed. Videos can be mediocre. Not worth the amount of money lost

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    Apr 17, 2024
  • If I could give this less than 1 star I…

    If I could give this less than 1 star I would. I canceled my membership, it didn’t reflect on their end, and they refused to refund me. This is the mark of a truly revolting company. Don’t waste your time or money.

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    Apr 02, 2024
  • They are sneaky and will steal your…

    They are sneaky and will steal your money! They do not do refunds and charge an entire year upfront. They do not make this clear when signing up and hope you do not notice. Do not sign up with them!

    Sentiment
    • Negative
    Content
    • Refund Policy and Billing Issues
    Apr 01, 2024
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Sentiment Analysis (limited preview)
-84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Skillshare  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Directors, Product Managers, Educational Content Creators, Subscription Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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