Critical User Dissatisfaction with SATUSEHAT Mobile Application
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Critical User Dissatisfaction with SATUSEHAT Mobile Application

Users are highly dissatisfied with the SATUSEHAT Mobile application, citing difficulties in logging in, registering, and accessing vaccination certificates. Many find the app useless, unresponsive to feedback, and lacking in crucial functionalities. Complaints include login issues, slow responses, and overall confusion with the app's new version. Users express frustration with the lack of support, inefficiency in resolving account problems, and the overall poor user experience. The app's recent update has made navigation more complicated, leading to a significant decrease in user satisfaction and trust in the government's management of such platforms.

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  • Mobile Application Developers
  • User Experience Designers
  • Product Managers
  • Customer Support Managers
  • Government Health Officials

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Kenapa si ganguan mulu susah bngt mau pulihin akun permintaan ditolak mulu udah dari lama

    Sentiment
    • Negative
    Content
    • User Frustration
    Mar 31, 2024

  • Tolong ini gk bisa log in ke aplikasinya, Tolong di follow Up, jgn diam aja,

    Sentiment
    • Negative
    Content
    • User Support
    Mar 31, 2024

  • Apk kalau dipake pas butuh aja, kalau ngga butuh ya saya uninstal, lebih mudah peduli lindungi ketimbang ini, masuknya ribet rasanya kaya susah banget eror terus

    Sentiment
    • Negative
    Content
    • App Usability
    Mar 31, 2024

  • HELLO TEAM SATUSEHAT. INI KENAPA GABISA DI DOWNLOAD YA SERTIFIKAT VAKSIN?? GAGAL DAN COBA LAGI TERUSS

    Sentiment
    • Negative
    Content
    • Vaccine Certificate
    Mar 29, 2024

  • Makin ribet dan slow respon, code udah bener di bilang salah lambat bangke

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 29, 2024

  • Gk bisa login bermasalah terus

    Sentiment
    • Negative
    Content
    • Login Issues
    Mar 29, 2024
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Sentiment Analysis (of 30 reviews)
-86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SATUSEHAT Mobile based on online reviews collected from Google Play. The analysis helps Mobile Application Developers, User Experience Designers, Product Managers, Customer Support Managers, Government Health Officials to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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