Remote Review Summary: Strengths in Support, Weaknesses in Communication & Compliance
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    • Human Resource Managers
    • Compliance Officers
    • Customer Support Leaders
    • Payroll Specialists
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Remote Review Summary: Strengths in Support, Weaknesses in Communication & Compliance

Unlock Insights: Remote Customer Feedback Analysis Report

Mixed reviews highlight Remote's strengths like responsive customer service and helpful onboarding specialists alongside weaknesses in communication, payroll issues, and compliance concerns. Positive comments praise individual support from team members like Angelica, Hakan, and Danae, while negative feedback cites cases of delayed contracts, inaccurate information, and unprofessional support experiences.

Source: Trustpilot Reviews of Remote 

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Customer Feedback Analysis of Remote 

Explore the comprehensive analysis of Remote's customer feedback, highlighting strengths and areas for improvement.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Comprehensive, clear, swift personalized response

    Swifte, comprehensive response adressing all my questions and anticipating additional information I could need. Excellent knowledge and personal support. Gracias!

    Sentiment
    • Positive
    Content
    • Support Quality
    Jan 25, 2024
  • Top web portal, excellent human support

    Top web portal, excellent human interaction with their HR specialists.

    Sentiment
    • Positive
    Content
    • Professionalism
    Jan 09, 2024
  • Great service!

    Great service, fast replies to get everything done, lots of transparency when things are not clear and a super nice and dedicated staff, Ekaette was especially devoted to my case and ensured its resolution while keeping me updated of it’s progress.

    Sentiment
    • Positive
    Content
    • Support Quality
    Dec 30, 2023
  • Great support experience

    Great support experience, I felt guided and accompanied for the whole process of my request, which was rather complex. Thank you so much Jaime

    Sentiment
    • Positive
    Content
    • Support Quality
    Dec 29, 2023
  • Fantastic Customer Service

    The team at Remote have provided amazing support throughout, in particular Danae, our onboarding specialist.

    Sentiment
    • Positive
    Content
    • Onboarding Experience
    Dec 04, 2023
  • Schnelle professionelle Hilfe

    Ich habe leider noch keine Erfahrung mit der Website von Remote und habe durch den Chat schnelle professionelle Hilfe erhalten, vielen Dank!

    Sentiment
    • Positive
    Content
    • Communication
    Nov 29, 2023
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Sentiment Analysis (limited preview)
56 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Remote  based on online reviews collected from Trustpilot. The analysis helps Human Resource Managers, Compliance Officers, Customer Support Leaders, Payroll Specialists, Business Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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