Issues with Presisi Polri's SKCK Online System
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Issues with Presisi Polri's SKCK Online System

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Presisi Polri's online system for SKCK registration is causing inconvenience and financial loss to users. The lack of cooperation between Polres Sijunjung and Bank BRI resulted in unsuccessful transactions. Users request a refund or removal of Polres Sijunjung from the SKCK registration list. The government's fragmented approach to developing multiple applications for different agencies is confusing and inefficient for the public. Helpdesk support is unresponsive, and data verification issues persist. The app is slow, laggy, and offline usage prevails. Improvement suggestions include better error handling, pop-up notifications, and timely updates.

Source: Google Play Reviews of POLRI Super App - Aplikasi di Google

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Customer Feedback Analysis of POLRI Super App - Aplikasi di Google

Comprehensive analysis of POLRI Super App feedback highlighting SKCK online system issues, usability, and user suggestions.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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  • Tidak bisa input ke alamat, tertulis data alamat tidak seusai dengan ktp. Padahal sudah sesuai

    Sentiment
    • Negative
    Content
    • Online Registration Issue
    Jan 06, 2024

  • Saya tidak bisa membayar ketika membuat SKCK online. Ga jelas apk nya.

    Sentiment
    • Negative
    Content
    • Payment Issue
    Jan 05, 2024

  • Jelek parah, suka ngelag ga jelas. Dan nominal pembayaran ngurus SKCK berbeda di apk 30k sampai di lokasi kena lagi bayaran 20k kata nya pajak. Gajelas

    Sentiment
    • Negative
    Content
    • System Performance
    Jan 05, 2024

  • Konvensional dengan embel" Online Mau udah pemberkasan online pun pas pengambilan berkas harus bawa semua berkasnya lengkap.

    Sentiment
    • Negative
    Content
    • Online Registration Issue
    Jan 05, 2024

  • Percuma ada aplikasi online gini, sampe polres tetep pake sistem offline.

    Sentiment
    • Negative
    Content
    • Online Registration Issue
    Jan 05, 2024

  • Saat mengisi tempat alahir, selalu dapta notif cek kembali.padahal sudah benar. Live chat juga ga ada yg balas

    Sentiment
    • Negative
    Content
    • Helpdesk Support
    Jan 05, 2024
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Sentiment Analysis (limited preview)
-43 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for POLRI Super App - Aplikasi di Google Play based on online reviews collected from Google Play. The analysis helps App Developers, UI/UX Designers, Government Policy Makers, Customer Service Managers, Digital Transformation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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